Reception / Front Admin Officer

2 weeks ago

Sunshine Coast, Australia Ingenia Full time

Forest Glen QLD 4556, Australia Req #11840

Tuesday, 25 March 2025

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.

We are a leading Australian property group that owns, operates and develops a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the Community

Ingenia Lifestyle Nature's Edge is an over 50s community where connection and freedom flourish. Nestled in the Buderim foothills of the Sunshine Coast, you'll feel a sense of ease from the moment you arrive.

About the Role

This opportunity will assist the Community Manager in the provision of administration services to the residents and guests and support the efficient operation of reception. This position is part-time, 20 hours per week.

Key Accountabilities
  1. Managing reception and front of house
  2. Taking payments when necessary
  3. Assisting guests & residents with all questions and reasonable requests
  4. Greeting residents and guests in a warm and friendly manner
  5. Registering any issues in terms of cleaning, maintenance, office, common areas etc.
  6. Conducting site tours, if necessary, with prospective residents
  7. Using computer programmes and MS Office to maintain databases in relation to guests and residents
  8. Answering incoming calls, actioning faxes and emails, and sorting mail
  9. Attending to general receptionist duties including filing
  10. Performing any other duties as assigned by management
  11. Ensuring the site remains clean and tidy
  12. Locking up facilities including but not limited to office, units, common areas and gates
  13. Attending to matters including but not limited to noise complaints, maintenance requests, repairs to public area facilities, etc.
  14. Carrying out routine walk around and perimeter checks to ensure all residents are abiding by site rules
  15. Actively fostering and supporting a positive working relationship with all team members, always following correct reporting lines
  16. Showing absolute care and empathy towards the needs of our customers, communicating with genuine care and engaging in positive relationships while maintaining professional conduct
About You
  1. Previous reception and administration experience is essential
  2. Planning and organisational abilities
  3. Confident in decision making and able to work with minimal supervision
  4. Excellent written and verbal communication skills
  5. Proactive team player
  6. Well-presented, confident, and proficient at dealing with people
Culture and Benefits
  1. Employee rewards and recognition program
  2. Discounted accommodation rates at Ingenia holiday parks
  3. Friendly environment

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

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