Customer Quality Manager

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Here at Chrysos we combine science and software to create technology solutions for the global mining industry, focusing on productivity and environmental impact.

The company's flagship technology, PhotonAssay, delivers atom-counting analysis for the measurement of gold and other high-value metals. Chrysos is taking PhotonAssay to customers around the world, with opportunities to grow and develop professionally.

About The Role

Reporting to the Product Performance Manager, the Customer Quality Manager is responsible for ensuring that clients are delighted with the delivery of high-quality, accurate and timely results from all PhotonAssay units.

Responsibilities

• Ensure that short and long term QAQC meets laboratory and end-user (mining) customer requirements, establishing and maintaining confidence in PhotonAssay.
• Communicate and manage relationships with new and existing in-region Chrysos customers regarding instrument performance and data quality.
• Contribute to the development and implementation of new quality processes and procedures to improve PhotonAssay data quality globally.
• Manage relationships with direct customers regarding data quality, QAQC procedures, instrument calibration and performance.
• Coordinate liaisons between customers and the Product Performance team.
• Optimize on-site calibrations for new and existing services in collaboration with the Applications team.
• Prepare documentation, technical reports, publications and presentations as required.
• Mentor regional PhysOps team members and other junior staff in-region.
• Develop improved data quality control procedures.
• Identify opportunities for growth in service offerings and sample volumes with Technical Services.
• Oversee long-term QAQC performance of PhotonAssay, comparing against traditional laboratory techniques.
• Manage provisions from pre-deployment meetings with customers through to handover.
• Promote a culture of collaboration, technical excellence and ongoing staff learning and development.
• Act as a data quality expert or technical support specialist as needed.
• Support the development of a strong OH&S culture.

Qualifications

• Tertiary qualifications in engineering or science, or demonstrated equivalent experience.
• Experience in a laboratory or quality management role.
• Understanding of mining industry QAQC requirements and report protocols under NI43-101, JORC and others.
• Strong knowledge of international compliance and standardisation.
• Excellent written and verbal communication skills, including preparation of technical documentation and manuals.
• Excellent problem-solving, organisational and analytical skills.
• Strong interpersonal and communication abilities; ability to work globally.
• Experience in quality control management in minerals or analytical laboratory environments.
• Proficiency in development of reference materials and metrological traceability, including uncertainty of measurement.
• Highly organised with attention to detail.
• Ability to train and mentor other staff members.
• Willingness to take on a wide variety of tasks, including those both 'above' and 'below' the designated role.
• Inventive and creative problem solving; comfortable with ambiguity and open-ended questions.

Who We Are (Our Values)

• Safety is a Non-Negotiable – a culture where safety is a top priority and accountability to protect one another.
• One United Team – trust, respect, and empathy to solve problems and grow together.
• Delighted Customers – listening, understanding, and care to deliver exceptional experiences.
• Always Improving – curiosity and progress to continually improve and grow.

Why Join Us

Your Rewarding Career Awaits

• Flexibility and wellbeing initiatives for work-life balance.
• Opportunity to work with groundbreaking equipment transforming mining and reducing environmental impact.
• Collaborate with industry experts and grow professionally.
• Exciting career prospects and room for advancement.

If this opportunity aligns with your career goals, please apply through the link below.

Adelaide, South Australia, Australia

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