Carer Engagement Officer. Permanent Full Time

Apply now Job no: 505501
Employment type: Full Time
Location: Coffs Harbour & North Coast, Lismore & Far North Coast, Port Macquarie & Mid North Coast, Wollongong, Illawarra & South Coast
Categories: Child, Youth & Family

• Based anywhere Northern NSW, with flexible hybrid working arrangements
• Monthly rostered day off (RDO)
• Generous Employee Benefits- Access to salary packaging, Fitness Passport + More

At Life Without Barriers, we deliver inclusive, trauma-informed services that support children, young people, families, and carers to thrive.

From foster care, family support, residential care and youth programs, we work alongside communities to create safe, supportive environments where every child and young person can reach their potential.

Join us to discover a purpose you can wrap your heart around

As a Carer Engagement Officer, you'll support carers, children and young people & families through regular in-person visits. You'll also use your creativity to plan, run, and review marketing campaigns, events, and recruitment activities that help attract, engage, and keep great carers.

This role offers a flexible hybrid work model, and can be based anywhere within Northern NSW (ideally Taree, Coffs Harbour, Ballina or Tweed Heads) however regular travel throughout the Northern NSW region will be required.

Key Responsibilities

• Respond to enquiries from prospective foster carers in a timely manner and help guide them through the application and assessment process
• Keep accurate records of enquiries and undertake analysis on enquiry rates and successful carer applications in relation to the recruitment and marketing activities undertaken within the local area
• Deliver appropriate marketing and recruitment campaigns to enhance LWB's brand. increase the number of foster care applicants and proactively engages with the community (including attending relevant events)
• Keep accurate records of enquiries and undertake analysis on enquiry rates and successful carer applications resulting from recruitment and marketing activities undertaken within a local area.
• Provide support and supervision to carers with no current placements to ensure these carers remain connected to, and supported by, the organisation.
• Undertake carer reviews and housing safety checks for carers with no current placement.
• Identify and report on carer support, learning and training needs.
• Tertiary qualifications in human services, marketing, recruitment or other relevant field and/or equivalent experience.
• Prior completion of the Step-by-Step Training and Assessment Tools course would be highly regarded
• Demonstrated experience working within the Child Protection sector, ideally in a role that engages with and supports Foster Carers and volunteers on a regular basis.
• Demonstrated marketing and event planning experience
• A strong ability to develop and maintain positive relationships and work collaboratively with internal and external stakeholders
• Experience and skills in undertaking child focused assessments and reviews
• Highly developed analytical, organisation and communication skills

Successful candidates will be required to clear probity checks including National Criminal History Record Check and NSW Working with Children Check.

How to Apply:

Include your resume and covering letter in one document, click 'Apply' and follow the prompts. For general role enquiries contact Kristy Crowe via recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight,Sunday 24th August 2025

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Advertised: 14 Aug 2025 AUS Eastern Standard Time
Applications close: 24 Aug 2025 23:55 AUS Eastern Standard Time