Field Services Engineer SA

Overview

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Location: Adelaide, South Australia

Job Description Summary

Opportunity to join our team and work on our market-leading Automated Robotic Medication Dispensing capital equipment - BD ROWA, BD Pyxis and BD Synmed across South Australia.

Job Description

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions.

As Field Service Engineer, you will provide software and hardware support for BD Pyxis, ROWA and Synmed in our retail pharmacy, central pharmacy and hospital customers respectively, across South Australia. Provide remote support and diagnostics to products including server reboots and patching, carry out field repairs, preventative maintenance, performance testing and electrical safety testing of company related electro-medical equipment.

If you have recently completed a Mechanical, Electrical or Electronics trades qualification and/or have a few years of experience, we would welcome you to apply.

Key Responsibilities

• Ensure timely diagnosis of system errors and customer issues resolved promptly.
• Ensure software levels of equipment are current.
• Ensure product repair turnaround goals are achieved.
• Provide technical sales support, including performing workflow and system reviews as part of the implementation process.
• Perform routine and breakdown maintenance as required.
• Plan, schedule and communicate Preventative Maintenance visits and breakdown visits to fit in with the customers' requirements. Comply with Preventative Maintenance, service agreement and support SOPs.
• Monitor cases between Service Desk and customer for assigned sites. Escalate and manage as required.
• Retrieve technical information from devices and servers to assist with support cases.
• Use established tools to ensure all devices are kept updated with the latest Antivirus files, and all required Microsoft Security Patches according to established policy.
• Advise and maintain cooperative working relationships with Account Managers/Product Managers, Project Managers, and contractors.
• Assist and advise as needed pre-sales service department requires to appropriate stakeholders.
• Responsible for ensuring safe work practices are followed at all times to assure health and safety of oneself or other persons in the company.
• Escalate to Project Manager and Regional Service Manager any potential issues, customer complaints or tasks requiring special skills or resources.
• Identify potential sales/contract opportunities and communicate as appropriate.
• Document all work (accurate and up to date) carried out in relation to repairs, preventive maintenance, calibration, performance and electrical safety testing.
• Maintain records in accordance with Medical System's work instructions.
• Maintain relevant skills and knowledge to accomplish acceptable performance.
• Participate in training courses on specialized topics, locally or overseas as required.
• Maintain knowledge and understanding of the latest Australian Standards relating to electro-medical equipment.
• Maintain confidentiality in all dealings with customers and product knowledge.
• Assist in coordination and reporting of metrics for recalls, liaise with appropriate business groups as needed.
• Available to travel and work interstate as requested on short notice.
• Set and agree individual personal objectives with your manager and participate in performance appraisal of those objectives.

Skills And Experience

• Ability to understand information accurately and prioritize the team accordingly.
• Strong technical knowledge, interpersonal/negotiation skills, time management, and ability to direct and support as appropriate.
• Strong server knowledge and remote diagnostic experience.
• Ability to identify potential issues/complaints and escalate as appropriate.
• Preferably hold a restricted electrical license.
• Strong customer communication skills and management of customer expectations.
• Ability to complete technical repairs and upgrades to electro-medical equipment.
• Self-motivated with the ability to work effectively alone and without direct supervision.
• Minimum education requirements: Electronics/computing Trades Certificate, engineering certificate; understanding of computers and assigned software.

Qualifications and Other Information

In this position, you will support customers in metro and regional South Australia; therefore, a degree of flexibility will be required, before and after hours. You may be required to support interstate teams as well.

Click on apply if this sounds like you.

BD is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location: AUS Adelaide

Employment type: Full-time

Job function: Information Technology

Industries: Biotechnology Research, Medical Equipment Manufacturing, and Research Services

Required Skills: See above

Additional Locations: See job postings for related roles in various SA locations

Seniorities and roles vary by position; not applicable for this specific role.

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