Senior Relationship Manager

4 weeks ago

Melbourne, Victoria, Australia Iress Full time
Overview

This role is responsible for building and maintaining strong relationships between key influencers at the client and Iress, ensuring the client sees Iress as a strategic and trusted partner. As the senior relationship manager, you will ensure both parties deliver on contractual commitments, build a mutually beneficial, sustainable relationship, and identify opportunities for new business within the client portfolio and convert them into revenue growth.

Responsibilities
  • Build and maintain strong, long-lasting client relationships and develop trusted adviser relationships with key decision makers.
  • Engage with clients to understand their overall strategy, business problems, and priorities and where we can deliver solutions.
  • Achieve agreed monthly, quarterly, and annual revenue targets that incorporate client retention, and uplift from increased usage and the sale of additional solutions.
  • Be accountable for adoption of and compliance with the Iress commercial team's ways of working through the roll out of the chosen sales framework, embracing CRM, processes, tools, and templates.
  • Produce and implement successful client management plans.
  • Lead commercial negotiations and ongoing revenue forecasting for clients.
  • Work with clients to implement and ensure adoption of Iress products, proactively educating clients on new release functionality and benefits.
  • Support the delivery of new and enhanced product features and propositions to the market by establishing clear adoption and account plans, engaging internal specialists for complex requirements.
  • Act as a point of escalation and information for client support teams and assist with ticket management as needed to maintain optimal client experience.
  • Build and maintain a strong industry network, including current and potential clients, and promote the Iress brand at events.
What You Will Bring
  • Highly strategic, commercial, and able to contribute to broader business conversations.
  • A natural networker and strategic relationship builder – internally and externally.
  • Proven track record of delivering against targets.
  • Experience working cross-functionally to achieve client results.
  • Clear, concise, and unambiguous communication.
  • Ability to engender quality across teams, including in client communications and presentations.
  • A modern thinker who looks to the future while ensuring practical, commercial outcomes.
  • Excellent negotiation and organizational skills.
  • Strong industry presence and knowledge.
  • Strong commercial and financial acumen.
Why work with us?
  • 8 additional paid days per year to extend your weekends
  • Hybrid working
  • Generous cash bonus for successful referrals
  • Starting school leave — 8.5 days
  • Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), with part-time return options
  • 3 days' paid leave per year for charity initiatives
  • Discounted health insurance premiums
  • Access to learning and development programs through LinkedIn

Iress is committed to fostering a welcoming and inclusive culture. We believe diversity drives success and value people's unique experiences, skills, perspectives and beliefs. Our hiring decisions are not based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status or age. We welcome all applicants and encourage you to apply. We are proud to be globally recognised as a WORK180 Endorsed Employer that supports women in the workplace.

For more information about what we do, our people and values, please visit our website.

Employment details
  • Employment type: Employee
  • Time type: Full time
  • Seniority level: Mid-Senior level
  • Job function: Sales and Business Development
  • Industries: Software Development

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