Senior Change Manager

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• Ongoing full-time vacancy, 35 hours per week.
• Location: This role is based in Sydney. Flexible and hybrid working options available.
• Clerk Grade: 11/12. Base salary $149,739 to $173,174 p.a. plus super and annual leave loading.
  
  
  • Ongoing full-time vacancy, 35 hours per week.
  • Location: This role is based in Sydney. Flexible and hybrid working options available.
  • Clerk Grade: 11/12. Base salary $149,739 to $173,174 p.a. plus super and annual leave loading.
    
    
  About Us
  
  At NSW Trustee and Guardian, our purpose is to support the rights, welfare and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.
  
  Our commitment to diversity
  
  Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
  
  About The Team
  
  The Office of the CEO provides strategic, executive, and operational support to the CEO and Executive Leadership Team to ensure NSWTG delivers on its priorities and maintains strong governance. OCEO also manages external engagement with government stakeholders and oversees organisational improvement initiatives.
  
  About The Role
  
  The Senior Change Manager leads and manages the design and delivery of change, communication and training strategies across NSW Trustee and Guardian, with a primary focus on supporting technology initiatives relating to projects, programs and operational changes. This role will develop, monitor and evaluate change management and communications frameworks.
  
  The role is responsible for driving strategic and operational performance by working collaboratively with the business to identify, plan and implement change, communication, and training solutions.
  
  As The Senior Change Manager, You Will
  • Design, manage, develop and deliver effective change management and communication strategies and plans for programs, projects and operations across NSW Trustee and Guardian.
  • Manage the delivery of all aspects of change and communications, including stakeholder and impact assessment, engagement, communication, training, support and business readiness to embed the required business change.
  • Ensure key stakeholders, business sponsors and project partners where necessary are actively engaged in planning and their needs are incorporated in change, communication and engagement strategies and plans.
  • Development and implementation of a range of training and capability programs that support broader NSW Trustee and Guardian commitments.
  • Design and delivery of change, communication and training methodology and frameworks for project delivery and BAU operation teams.
  • Develop both proactive and responsive communication strategies and activities which are aligned to ICT and NSW Trustee and Guardian operational priorities.
  • Identify issues in change management methodologies and contribute to the ongoing development and improvement of tools, techniques and templates for implementation of change initiatives.
  • Establish measurable performance metrics to monitor the effectiveness of any change implementation and implement monitoring and analysis of these metrics.
  • Champion continuous improvement strategies and activities that contribute to the development of change management practice in alignment with business improvement reforms including facilitating lessons learned, project closure and quality initiatives.
    
    
  For more information about the position, view the role description.
  
  About You
  
  The ideal person will have:
  • Extensive experience in change management and communication strategies and plans for programs, projects and operations.
  • Extensive experience in managing the delivery of all aspects of change and communications, including stakeholder and impact assessment, engagement, communication, training, support and business readiness to embed the required business change.
  • Knowledge and experience in a change/transformation work environment.
  • Passion for continuous improvement of processes within the business.
  • Excellent communication skills to work confidently with a diverse range of customers, colleagues, and senior management.
  • Positive attitude and a proactive leader who enjoys delivering large, complex objectives in a changing environment.
    
    
  Sound like you? We would love to hear from you
  
  What We Offer
  
  NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
  • work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
  • various leave options (recreation, parental, and flex leave of up to 24 days per year)
  • career development including study leave and acting opportunities
  • access to Fitness Passport and employee assistance program, and annual flu vaccinations.
    
    
  Be part of something bigger. For more information about joining us, visit the Careers page on our website.
  
  How To Apply
  
  To apply for this role:
  • Complete the online application via IworkforNSW.
  • Submit a resume (maximum five pages)
  • Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability.
    
    
  Read: writing your job application for tips with the application process.
  
  Closing date
  
  Applications close 11:59pm, Sunday 31 August 2025.
  
  For enquiries about the role, please contact Ananya Nandakumar – Senior Manager Executive Operations via email: Ananya.Nandakumar@tag.nsw.gov.au
  
  For enquiries about the recruitment process, please contact Amy Cross - Talent Advisor via email: Amy.cross@tag.nsw.gov.au.
  
  Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.
  
  Please Note
  • If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
  • Offers of employment will be subject to reference checks and relevant clearances.
  • A talent poolmay be created for future ongoing and temporary roles and is valid for 18 months.
    
    
  Thank you for your interest in this role. We look forward to receiving your application.Seniority level
  • Seniority levelMid-Senior level
  Employment type
  • Employment typeTemporary
  Job function
  • Job functionProject Management and Information Technology
  • IndustriesGovernment Administration

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