Client Service Consultant

5 days ago

Sydney, New South Wales, Australia Macquarie Group Full time
Overview

Join to apply for the Client Service Consultant role at Macquarie Group.

Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients. They are dedicated to supporting customers of our retail bank predominantly through phone call communication. Macquarie brings together diverse people to shape possibilities as a global financial services group operating in 31 markets.

You'll be part of a friendly and supportive team where everyone contributes ideas and drives outcomes.

Responsibilities
  • Understand our clients' needs regarding their financial products and services.
  • Ask insightful questions and provide effective solutions to customers by phone, with the opportunity to take on live chat as the role progresses.
  • Identify and escalate issues to supervisors and contribute to improving best practice guides.
  • Direct queries to the appropriate support teams.
What You Offer
  • Experience within a contact centre environment, handling a high volume of phone-based communication.
  • Demonstrated critical thinking to navigate and resolve multifaceted client issues and provide product/service advice.
  • Deliver excellent customer service with empathy and timely query resolution.
  • Ability to work effectively in a fast-paced environment while being mindful of targets.
  • Exceptional communication with a high level of accuracy and typing skills.
  • Practical approach to supporting and resolving client needs while adhering to contact centre processes and guidelines.
What We Offer
Benefits
  • 1 wellbeing leave day per year
  • Up to 5 additional service bonus leave days per year
  • Up to 20 weeks' paid parental leave for primary caregivers, 12 days transition leave on return, and 6 weeks' paid leave for non-primary caregivers
  • 2 days of paid volunteer leave and donation matching
  • Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
  • Employee Assistance Program and wellbeing benefits including health checks and flu vaccinations
  • Salary packaging options and a range of learning and development opportunities
  • Hybrid and flexible working arrangements, dependent on role
  • Reimbursement for work-from-home equipment
About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential—whether buying a home, growing a business, or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities. We aim to provide reasonable adjustments during the recruitment process and through working arrangements.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other

Referrals increase your chances of interviewing at Macquarie Group.

Locations: North Sydney, Sydney, Parramatta, Chatswood, Willoughby, Miranda, Lane Cove, Penrith, and other NSW areas (as listed in postings).

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.


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