Workday Support Officer

23 hours ago

Melbourne, Victoria, Australia Team Global Express Full time

We are looking for a proactive and detail-oriented Workday Support Officer to join our HR Systems team. In this role, you'll play a key part in supporting day-to-day operations and continuous improvement of the Workday platform across the business. This is a great opportunity for someone with a strong interest in HR technology and a passion for delivering system excellence.

Responsibilities
  • Triage and resolve Workday Help cases, providing timely and effective support to internal stakeholders.
  • Assist in the creation and maintenance of Workday reports, based on requests from teams.
  • Participate in testing for Workday releases, ensuring updates are validated and deployed smoothly.
  • Support ad hoc Workday projects, such as bulk terminations, acquisitions, and large-scale data updates.
  • Perform EIB uploads as required.
  • Assist with configuration and implementation of changes related to Organisational Structure, Cost Centres, and Collective Agreements.
  • Liaise with the People Services team to respond to system-related support requests.
  • Demonstrate working knowledge of Workday Absence, Recruitment, Compensation, and Learning Modules—configuration experience preferred.
  • Provide Workday training to People Services and relevant teams.
  • Manage user security profiles, including approval and implementation of ad hoc changes for user- and role-based security.
  • Develop and maintain Standard Operating Procedures (SOPs) and documentation for Workday administration.
Qualifications
  • Experience in a Workday support or HR systems role, ideally within a complex organisation.
  • Strong problem-solving skills with a keen eye for detail.
  • Excellent communication and stakeholder management skills.
  • Ability to manage multiple tasks and prioritise effectively in a dynamic environment.
  • A team player who is also comfortable working independently.
About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're transforming our operations and working toward becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer
  • Competitive salary above industry standards
  • Upskilling, training, mentoring and more to support your career development journey
  • Fun and practical employee perks and discounts
  • Flexible work, including work from home
  • Inclusive parental leave policy that supports all parents & carers
  • Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace

Team Global Express is committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. We are an Equal Opportunity Employer and welcome applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Indigenous peoples to apply.

Our recruitment process

Applying for a job starts with an online application form, followed by an online assessment and a virtual or in-person interview. Pre-employment checks include criminal history, medical assessment, fitness to work and drug and alcohol screening.

Other things to note
  • Please indicate your pronouns and any reasonable adjustments you may need during the recruitment process.
  • During the process, check junk/spam folders for updates.
  • TGE has been listed as a Top Company by LinkedIn for 2023 and 2024 in Australia.

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