Youth Support Officer

Overview

commencing from $88,090 + NFP Salary Packaging

Youturn is seeking a dynamic and dedicated Youth Support Officer to join our Toowoomba team. This is your opportunity to be part of a values-driven organisation that puts young people at the heart of everything we do.

As a Youth Support Officer, you'll work directly with young people aged 12–21, helping them build confidence, resilience, and life skills. You'll provide tailored support through case management, advocacy, and community engagement, while connecting them to vital services like mental health, housing, and education.

You'll also:

• Deliver innovative programs that promote wellbeing, self-esteem, and independence.
• Build strong relationships with families, schools, and community networks.
• Support young people through court processes and crisis situations.
• Champion inclusivity, especially for Aboriginal and Torres Strait Islander youth and culturally diverse communities.

Key Responsibilities

• Deliver client-centred case management and early intervention strategies.
• Facilitate access to education, employment, and specialist services (e.g. mental health, youth justice, accommodation, AOD).
• Maintain accurate records, reports, and referrals in line with service agreements.
• Participate in community networks and represent Youturn positively.
• Ensure compliance with child safety, youth justice, and mandatory reporting requirements.

What You'll Bring

• A qualification in Youth Work, Social Work, Community Services or similar.
• Experience working with vulnerable young people and a deep understanding of the challenges they face.
• Strong communication and rapport-building skills.
• A current Blue Card (or eligibility to obtain one), Suitability Check, and Open Driver's Licence.

What You'll Need to Succeed

• Essential Qualifications & Requirements:
• A qualification in Youth Work, Social Work, Community Services or a related field, or equivalent experience.
• A current Working With Children Check (Blue Card).
• Eligibility for a Suitability Check from the Queensland Department of Child Safety.
• A current Open Driver's Licence.

Selection Criteria

• Demonstrated knowledge of client-centred case management principles and their practical application.
• Understanding of the challenges facing young people experiencing instability and disadvantage.
• Knowledge of child protection systems, youth justice, and mandatory reporting.
• Strong interpersonal and communication skills, including the ability to build rapport with diverse stakeholders.
• Ability to advocate effectively and respond to crisis situations.
• Proven ability to work collaboratively within a team and across services.
• High-level written and verbal communication skills.
• Proficiency in Microsoft Office and client information systems, or the ability to acquire these skills quickly.

Benefits for Youturn Team Members

• We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.
• Enjoy 12% superannuation plus access to generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay, offering you advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).
• Custodian Vehicle: Allocated vehicle as part of your salary package
• Flexibility: Work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle
• Wellness Leave: 5 days of paid wellness leave each year (pro-rata)
• Paid Parental Leave: 12 weeks of paid parental leave after one year of service
• Annual Leave Loading: Additional pay with annual leave loading
• We Celebrate Diversity

Please advise if you have been referred to this position by a current employee of Youturn.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience. We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with adjustments, please let us know in your application.

Ready to Apply?

Submit your resume and cover letter outlining how your experience aligns with the Essential and Desirable Criteria.

Join us in Toowoomba and help create a space where every person feels seen, supported, and valued—one connection at a time.

Application Questions

Your application will include the following questions:

• Which statement best describes your right to work in Australia?
• How many years' experience do you have as a Youth Support Officer?
• Do you have a current Australian driver's licence?
• Do you have a current Working With Children (WWC) Check?
• Do you have a qualification in Youth Work, Social Work, Community Services or similar? Please identify your qualification.
• Were you referred to this opportunity by an employee of Youturn?

Youturn is a national not-for-profit delivering health and community services to people of all ages across Australia. Trusted to deliver safe, inclusive, and supportive programs, Youturn ensures those we support have access to secure and affordable housing and enjoy optimal mental wellbeing.

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