Assistant Manager, Hamilton VIC

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Department: Small to Medium Enterprise Banking VIC/TAS

Division: Australia Commercial

Location: Hamilton

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things–whether they're buying a home, building a business or saving for things big or small.

The Assistant Manager role is critical to making this happen. In this role, you will assist the Relationship Manager to develop sustained business growth whilst maintaining sound risk management to ensure that a quality portfolio is maintained. You will conduct analysis of clients' financial statements, annual review of financial performance and lending facilities; assist clients with internet banking, credit cards, merchant facilities and other electronic transaction.

You will also participate in the onboarding process and credit approval activities whilst maintaining appropriate credit quality standards. You will also communicate with customers, by efficiently responding to queries and problem resolution.

Role Location: Western Victoria (Horsham or Warrnambool or Hamilton)

Role type: Permanent, Full-time

Job Grade: 5.1

Working with your Relationship Manager, you'll manage a portfolio of customers by:

• Proactively developing and maintaining a detailed understanding of the customer's business and financial needs
• Acting in the best interest of the customer and applying a customer-centric approach, to support the customer's business needs with suitable products and services
• Providing appropriate solutions towards account maintenance and customer needs
• Maintaining a well-managed portfolio compliant with all relevant policies and procedures
• Maintaining control of workflows across all compliance and customer fulfilment process
• Collaborating with product partners and other stakeholders to fulfil customer needs

To grow and be successful in the role, you will ideally bring the following:

• Strong financial analysis and understanding of the structuring of security arrangements
• Experience in managing compliance/ annual reviews
• Demonstrated Customer service and Sales skills (internal and external) including relationship building
• Excellent Communication skills across internal and external stakeholders
• Interpersonal Skills: confidence, professionalism, integrity and strong sense of accountability
• Strong organisational skills and attention to detail
• Sound agribusiness knowledge or agribusiness banking experience would be an advantage

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number.