ICT Consultant

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What is the role

As an ICT Consultant, you will be delivering expert technical support and project implementation to one of our clients in the education sector inSydney. Thisis a Monday to Friday, business-hours rolewhich involves maintaining IT infrastructure, supporting LAN/WAN networks, and working closely with the Service Delivery team to meet client needs with professionalism and precision.

The following include but may not be limited to the responsibilities of the ICT Consultant:

Provide onsite and remote IT support for client systems

Troubleshoot and resolve hardware, software, and network issues

Collaborate with clients and teams to deliver projects and improve services

Maintain and document IT systems, procedures, and configurations

Recommend technologies and implement ICT strategies

Support junior staff and act as an escalation point

Monitor systems, respond to incidents, and meet SLA targets

Stay updated on new technologies and participate in training

Communicate effectively and document work accurately

Participate in on-call duties and perform related tasks as needed

Who we are looking for

3-5 years relevant experience

Broad knowledge of hardware and OS technologies, including installation, configuration, diagnostics, and maintenance

Strong experience managing enterprise-level network and firewall infrastructure

Proficient in Windows Server, Active Directory, Group Policy, DNS, Microsoft 365 Exchange, and virtualization

Skilled in designing, implementing, and troubleshooting LAN/VLAN, WAN, Voice, and IaaS solutions

Experienced with Microsoft 365 tools: Azure, Azure AD, Entra, Intune, Conditional Access, SharePoint, Teams, and cybersecurity

Proven expertise in routing and switching

Solid understanding of TCP/IP, cloud technologies, and IT security

Demonstrated success in delivering small to medium-sized IT projects (e.g., migrations, upgrades, office relocations)

Background in service delivery management

Excellent technical documentation skills

Familiarity with ITIL principles

Experience with VMware Server virtualization (desirable)

What we offer

A friendly team environment with a strong technical support network

Broad range of options for training and developing your IT skills

Opportunity to work with the IT industry's latest technologies

Internal career growth for high performers and IT super-stars

Cost price on products from our suppliers

Lunches and snacks provided

Bonuses and incentives for upskilling

Referral bonus

Join New Era Technology, wherePeople Firstis at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology's growing team of highly skilled and industry-certified professionals.

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

Salary match Number of applicants Skills match

New Era Technology works with customers in Australia and across the world as a trusted technology adviser. Often a single project leads to a long-lasting partnership where we have the continued privilege of helping our customers deliver valuable technology solutions that improve efficiencies and experiences to their employees and customers.

Our global team of engineers, designers, and technology experts help break down the barriers that impede productive and secure work through purpose-built solutions including Collaboration & UC, Data Networking, Security, Cloud, Managed, and Professional services.

With more than 45 offices and 2000 employees worldwide, New Era is committed to delivering software solutions that connect people, places and information in a rapidly changing digital world.

New Era Technology works with customers in Australia and across the world as a trusted technology adviser. Often a single project leads to a long-lasting partnership where we have the continued privilege of helping our customers deliver valuable technology solutions that improve efficiencies and experiences to their employees and customers.

Our global team of engineers, designers, and technology experts help break down the barriers that impede productive and secure work through purpose-built solutions including Collaboration & UC, Data Networking, Security, Cloud, Managed, and Professional services.

With more than 45 offices and 2000 employees worldwide, New Era is committed to delivering software solutions that connect people, places and information in a rapidly changing digital world.

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