Browser Upgrade
17 hours ago
MASH is seeking a passionate and motivated Practice Manager to lead our Client Services team and work with our clinical teams to provide exceptional service to both pet owners and our referring vets. This is a full time, on-site role.
Melbourne Animal Specialist Hospital (MASH) is a leading independent Vet Hospital located in Ringwood, providing specialist services in Small Animal Surgery, Diagnostic Imaging, Anaesthesia and 24/7 Emergency and Critical Care.
As a member of the MASH team, you will be part of a supportive group of experienced veterinarians, nurses and support staff who are all dedicated to providing the best possible care to our patients.
Join our team and experience a supportive workplace dedicated to your well-being and professional growth. We offer a comprehensive Employee Assistance Program to ensure you have all the support you need. Be part of a team that invests in your success and well-being, ensuring a fulfilling and sustainable career.
Responsibilities:
Lead the front-of-house team to deliver a professional, efficient and compassionate service.
Line manager for all front-of-house and administrative staff.
Develop new protocols/systems and improve existing protocols to ensure optimal front-of-house service.
Recruitment, rostering, training and support of all front-of-house staff.
Coordinate communication between pet owners, referring veterinarians, and MASH clinical team members.
Manage incoming and outgoing correspondence/emails.
Manage financial systems including insurance claims, third party payment options, basic bookkeeping/financial reconciliation, etc.
General administrative tasks such as filing, data entry, and inventory management.
Contribution to hospital strategic and marketing policy.
Requirements:
Previous leadership/experience, preferably in a veterinary or medical setting.
Excellent customer service skills with a warm and compassionate demeanour.
Proficiency in IT - familiarity with EzyVet practice management software is an advantage, but not essential.
Previous experience with basic bookkeeping and financial reconciliation
Strong organisational skills and attention to detail whilst maintaining high levels of efficiency.
Ability to remain calm and professional in high-pressure situations.
A genuine passion for animals and their well-being.
Generous Salary commensurate with experience and qualification
A workplace that values a healthy team culture and work-life balance
State-of-the-art facilities
Independent hospital with ongoing support from senior management
Employee Assistance Program
Staff Discounts for veterinary services
If you are looking for a new and exciting opportunity, please contact Ralph Webster at [emailprotected] with a cover letter and a copy of your CV, to discuss this exciting opportunity.
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Veterinary Practice Manager? How many years' experience do you have as a Customer Care Team Leader? Have you completed a qualification in management?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr-
Browser Upgrade
17 hours ago
Melbourne, Victoria, Australia e2e Project Excellence Full timeAdd expected salary to your profile for insightsProgram Manager – Payroll & HR Systems TransformationLocation: MelbourneWork Arrangement: Hybrid – Work from home 3 days per weekAbout the Role We are seeking an experienced Program Manager to lead a critical Payroll and HR systems transformation program. This program includes the upgrade of Kronos and the...
-
Browser Upgrade
24 hours ago
Melbourne, Victoria, Australia Epworth Full timeAdd expected salary to your profile for insightsEpworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our...
-
Browser Upgrade
6 hours ago
Melbourne, Victoria, Australia Elite Talent Solutions Full timeOur client is a well-established boutique firm offering a full range of financial services including taxation, superannuation, business advisory, and wealth management.With continued growth and a loyal client base, they are now seeking a senior tax professional to take ownership of client engagements, deliver proactive tax advice, and ensure compliance...
-
Browser Upgrade
6 hours ago
Melbourne, Victoria, Australia Person Centred Psychology Full timePerson Centred Psychology & Allied Health is a busy practice in the heart of South Melbourne.Built on a foundation of care and excellence, we are looking for a career administrator who can step into the Office Manager role and shine.You will play a central role in the day-to-day running of the practice, building strong relationships with clients, clinicians,...
-
Browser Upgrade
1 day ago
Melbourne, Victoria, Australia Coulter Legal Full timeAdd expected salary to your profile for insightsWork in an autonomous role within a dynamic teamFull time or part time position with the flexibility to work between the office and home12-month contract with the potential for ongoingSalary commensurate with experienceWho we areAs one of the largest regionally based law firms in Victoria, with offices in...
-
Browser Upgrade
6 hours ago
Melbourne, Victoria, Australia Genius People Full timeMergers & Acquisitions Analyst / Senior AnalystAdd expected salary to your profile for insightsM&A Analyst or Senior AnalystMelbourneThis is a rare opportunity for a technically strong Analyst or Senior Analyst with a background in Transaction Services, Valuations, or Corporate Finance who is ready to step into live deal execution and strategic advisory.Our...
-
Browser Upgrade
14 hours ago
Melbourne, Victoria, Australia Forensicare Full time$110,479 + Superannuation + Salary Packaging up to $9,010About the RoleThe Senior Financial Accountant is based at Forensicare's Administration Office, at the Thomas Embling Hospital, Fairfield.This position operates within the Finance Team in supporting the key day- to-day accounting functions and responsibilities of the finance team as well as providing ad...
-
Browser Upgrade
12 hours ago
Melbourne, Victoria, Australia Turks Full timeAssociate/Senior Associate | Life Insurance | MelbourneAdd expected salary to your profile for insightsTurks are looking for a 2 PQE + Associate or Senior Associate to join our high performing and successful Life Insurance, Superannuation and Financial Advice team.ResponsibilitiesYou will take responsibility and ownership over a range of tasks, including but...
-
Browser Upgrade
15 hours ago
Melbourne, Victoria, Australia Private Advertiser Full timeTake charge of a well-established residential portfolio and step into a role where your expertise, client focus, and leadership make a real difference.About the RoleTake charge of a well-established residential portfolio and step into a role where your expertise, client focus, and leadership make a real difference.About the RoleWe are seeking an experienced...
-
Browser Upgrade
12 hours ago
Melbourne, Victoria, Australia Tusk Group Full timeAdd expected salary to your profile for insightsAre you an experienced insurance professional passionate about building relationships and delivering tailored solutions? Our client, a highly respected brokerage specialising in the transport, construction, earthmoving, and forestry industries, is seeking a Senior Account Manager to join their collaborative...
