Senior Data and Analytics Client Manager

2 weeks ago

Melbourne, Victoria, Australia Octopus Energy Full time
Senior Data and Analytics Client Manager

We're Kraken, a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation and creating a more intelligent grid to enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world. This role involves working directly with clients to help them build modern data capabilities and drive transformation using Kraken data.

What you'll do
  • Guide clients as they rebuild critical reporting and analytics on Kraken data
  • Coach client data teams on best practices in analytics — including roles, tools, and processes
  • Occasionally get hands-on with sample SQL or BI to unblock or demonstrate
  • Translate client needs into clear input for Kraken product and engineering
  • You won't be an implementation manager or a full-time analyst. This is a hybrid role: part coach, part practitioner, part translator — helping clients both adopt Kraken data smoothly and build lasting data capabilities to drive their transformation
  • This is one of the first hires onto a new client-facing data team, giving you a chance to play a strategic role in establishing vision, practices, and playbook
What you'll need
  • 8+ years of experience in data analytics, business intelligence or related field (e.g., analytics manager or director, data consultant, lead data analyst, analytics engineer)
  • Familiarity with SQL and modern BI tools — enough to recognize and speak to what "good" looks like and construct examples
  • Excellent communications, collaboration and presentation skills
  • Strong grasp of modern data practices (team structure, tools, ways of working)
  • Experience working in an agile, product-led context
  • Excitement for a fast-paced, high-autonomy, fun environment
  • Strong influencing skills and ability to challenge traditional ways of thinking
  • Experience leading data teams

Kraken is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. We provide Applicant and Candidate Privacy notices and related policies that govern the collection and use of personal data in connection with applications and use of our website, including GDPR and CCPA rights. If you have any specific accommodations or a unique preference, please contact inclusion@kraken.tech so we can customise your interview process for comfort and maximum impact.


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