Community Care Support Officer

2 days ago

Katherine, Northern Territory, Australia Victoria Daly Regional Council Full time
  • Earn an attractive remuneration package of $84,656.65.
  • Benefit from a comprehensive range of perks
  • Remote area allowance, salary sacrifice options
  • 6 weeks of annual leave plus 10 days of personal leave, and more

Our passion for community is at the heart of everything we do

Our vision is to be a leader within the Australian Local Government and develop a broad range of strategies that will help shape our vision for the region through excellent service delivery and community engagement. We also aim to build one of Australia's most sustainable, vibrant, and diverse regions. Victoria Daly Regional Council runs a range of programs to engage the Indigenous communities.

For more information, please visit our website: https://www.victoriadaly.nt.gov.au/

How You'll Make a Difference

Victoria Daly Regional Council is committed to leading the way in Australian Local Government by developing innovative strategies that shape a thriving, inclusive, and sustainable future for our region. Through exceptional service delivery and meaningful community engagement—especially with our Indigenous communities—we aim to build one of Australia's most vibrant and diverse regions.

Victoria Daly Regional Council is seeking a full-time Community Care Support Officer – South, based in Katherine, NT.

As a key member of the Community Care team, you will provide vital administrative and data support across all community services programs within the South Zone (Including Kalkarindji, Yarralin and Outlying communities). Reporting to the Community Care Zone Manager – South, your work will align with Council's Regional Plans, policies, relevant legislation, and funding requirements.

More specifically, your Key Responsibilities include but are not limited to:
  • Provide comprehensive office support to staff working across NATSIFAC, Home Care Program, Commonwealth Home Support Program, and the National Disability Insurance Scheme.
  • Ensure efficient, professional, and timely completion of tasks across all Southern zone community care sites.
  • Prepare a range of documents including letters, memos, case notes, training materials, and reports; manage photocopying, collation, and binding as needed.
  • Maintain essential registers such as Chemical, PPE, Visitor Sign-in/out, and manage supplier lists for ordering client consumables and equipment.
  • Record and distribute Community Service Staff Meeting minutes; provide weekly updates to the Community Care Zone Manager – South.
  • Coordinate weekly Microsoft Teams meetings with community services team leaders to address vehicle, asset, IT, and service delivery needs.
  • Travel regularly to remote communities to provide on-site support, ensuring staff are equipped to work in challenging conditions.
  • Maintain accurate client profiles in Etools, ensuring data, files, reports, and pricing are consistently reviewed and updated.
  • Assist Team Leaders in completing compliant Shift Reports for the Finance & Compliance Coordinator – South Zone.
  • As the Victoria Daly region has a large Aboriginal and Torres Strait Islander population, cultural sensitivity and awareness are essential across all activities.

Please click here to see the full position description.

As the Victoria Daly region has a large Aboriginal and Torres Strait Islander population, you will need to ensure cultural sensitivity and awareness are essential across all activities.

What You'll Bring :-
  • Extensive experience in administrative support, coordination, and facilitation.
  • Strong communication and negotiation skills, with a respectful and culturally sensitive approach.
  • Ability to work effectively in remote, culturally diverse environments, respecting the values and beliefs of participants and their families.
  • Flexibility and enthusiasm for undertaking varied tasks that support the wellbeing of participants and consumers.
  • Commitment to maintaining privacy and confidentiality at all times.
  • Strong interpersonal skills and professionalism in managing conflict and problem-solving.
  • Willingness and ability to travel extensively to remote communities.
  • Proven ability to plan, prioritise, and manage competing workloads.
  • Sound understanding of Work Health and Safety principles.

If you thrive in a dynamic team environment and are ready to contribute to meaningful service delivery, we'd love to hear from you.

This role offers the chance to work in a remarkable part of Australia, where vibrant communities and stunning landscapes create a truly rewarding professional experience.

As the ideal candidate, possessing excellent interpersonal communication skills, the ability to multitask and negotiate, and a professional approach to problem-solving are key. This role is for someone adaptable, flexible, and capable of meeting deadlines, making them a perfect fit for our dynamic team environment.

A rewarding role - in more ways than one

The successful candidate will enjoy rewarding work in a part of the world rarely seen by outsiders.

You will also receive access to a range of additional generous perks, including:
  • Remote area allowance of $1,235.56 per annum
  • Salary sacrifice options available - increase your take-home pay
  • 6 weeks of Annual Leave + 17.5% Leave Loading
  • 10 days of Personal Leave
  • Travel allowances
  • Flexible working arrangements
  • Paid training and study leave
  • Ongoing professional development opportunities

Ready to Apply?

Are you experienced in leadership and are looking for a role where you can support diverse programs and remote communities?

Apply Now

The closing date for this position is 11th of September 2025.

Apply Now
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