Service Delivery Manager

2 weeks ago

Sydney, New South Wales, Australia Kirinari Full time

Benefits:

  • Competitive salary on offer (pending qualifications, skills and experience)
  • Salary packaging + meals and entertainment
  • Annual Leave (5 weeks)
  • Learning and development opportunities
  • Supportive team environment
  • Rewarding career pathways with opportunities for further growth

We are seeking a highly motivated Service Delivery Manager to join our team in the Blue Mountains NSW, Katoomba, Blackheath, Wentworth Falls regions.

If you reside in the Nepean/Hawkesbury/Penrith region of NSW and are willing to travel to the Blue Mountains 5 days per week, we would love to hear from you.

Kirinari is a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employs over 1300 staff in various regions across VIC, Tasmania, and NSW.

Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.

About the Position:

The Service Delivery Manager (SDM) will oversee the performance of our teams across the region in our Supported Independent Living Accommodation (SIL) and High Drop-in Support customers. You will oversee staff performance and ensure that staff are engaging with customers and are following behaviour support plans, IPRP's, medical requirements, and personal care to ensure customer, staff, and community safety and wellbeing.

This position will implement policies and procedures directed through Head Office and maintain NDIS standards to ensure a compliant environment across the region. You will develop cost-effective SIL Rosters of Care and manage the delivery of services to ensure participants, services, and business plan goals are achieved.

You will be responsible for new customer transitions and existing customer relocations including, staff training, organizing aids/equipment, mandatory documents, customer/family communication, rosters/roster adjustments, OT assessments, house modifications, and physically assisting with the move as required.

About You:

  • Strong understanding of NDIS and Q&S
  • Managing escalated family members
  • Strong leadership and development skills with the ability to develop teams
  • Strong relationship-building skills with customers, family, allied health, OCV, KCS internal, and other stakeholders
  • Assisting with responses to NDIS Q&S and/or other statutory bodies
  • Understanding financial budget for each customer
  • Strong conflict resolution skills/experience
  • Strong interpersonal communication skills
  • Strong emotional intelligence

Desirable:

  • Relationship and communication with union delegates
  • HR investigations (internal & external)
  • Understanding Australian worker's legislation (Fairwork, national employment standard)
  • Full understanding of audit parameters

Applications close by Friday 21 February 2025.

Due to the high volume of applications, the interview/recruitment process will commence before the closing date.

You must have the right to live and work in Australia.

Kirinari embraces Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourages applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us.

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