APAC Business Partner Customer Platforms

3 weeks ago

Sydney, New South Wales, Australia The Access Group Full time
APAC Customer Platforms Business Partner

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

As the Business Partner for Customer Platforms, you'll bring experience working in a B2B or B2C environment. You will be working with senior business stakeholders to define the Access Marketing, Sales and Service goals, vision and roadmap. Working closely with the global delivery team, you'll ensure that technological solutions, adding immediate value, are delivered. You'll be the main point of contact for your business stakeholders and be acknowledged as a trusted advisor and SME.

Day-to-day, you will be focused on:

  1. Driving the adoption & optimisation of technology supporting the customer lifecycle, identifying problem areas with options to resolve, along with areas for operational and process improvement, providing insight and recommendations to improve efficiency and have a positive impact.
  2. Managing and prioritizing multiple projects in parallel, whilst evaluating emerging technologies to enhance performance and align with broader organizational goals.
  3. Monitor deliverables against clear measurements, leading the BA & Enablement team to ensure understanding of requirements and delivery of comms and enablement of features.
  4. Execution of excellent communication to a broad range of stakeholders in a variety of formats, knowing when to act swiftly on any key issues that require escalation and/or support from leadership.

Your skills and experiences might also include:

  1. 5+ years of experience, working with senior stakeholders in a senior BA, project management or similar role.
  2. Strong working knowledge of CRM platforms and how they deliver value – understanding issues and challenges of the business, along with strategy and goals.
  3. Experience working on projects involving broad-based business change, working in a global team across multiple time zones.
  4. Ability to support roadmap creation and management and solid communication and presentation skills across all levels of the organization.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

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