Integration Support Analyst, doshii, x15ventures

Join to apply for the Integration Support Analyst, doshii, x15ventures role at Commonwealth Bank

1 day ago Be among the first 25 applicants

Join to apply for the Integration Support Analyst, doshii, x15ventures role at Commonwealth Bank

About The Role

We are seeking a technically skilled and relationship-driven

About The Role

We are seeking a technically skilled and relationship-driven Integration Support Analyst to join our team. This role is central to enabling seamless integrations between our platform and partner systems, with a strong focus on the Doshii API ecosystem. You will manage partner relationships, support integration efforts, and ensure Doshii Integration systems are highly reliable through proactive monitoring and alerting.

Key Responsibilities

API Integration & Technical Expertise

• Develop, test, and support integrations using the Doshii APIs and devising solutions for partner use cases
• Troubleshoot and effectively document product integration issues for development teams
• Collaborate with internal development teams to enhance API capabilities and documentation.
• Work with cross-functional teams to understand requirements, prototype workflows/solutions, and validate outcomes.
  
  

Partner Management

• Build and maintain strong relationships with integration partners, acting as a trusted technical advisor and central point of contact.
• Drive partner engagement by promoting Doshii features, updates, and best practices.
• Coordinate with partners to prioritize and resolve integration-related issues and feature requests.
• Managing partners project teams, tracking progress, and ensuring adherence to plans.
• Ensuring Integration certification criteria are continued to be met by partner integrations meeting quality standards.
• Provide ongoing support for partner integrations by identifying, reporting, and resolving issues, ensuring a smooth and reliable experience for all stakeholders.
  
  

Monitoring & Support

• Use Elastic to monitor logs, identify anomalies, and ensure system reliability.
• Create dashboards and alerts to proactively detect and address integration issues.
• Provide technical support and guidance to partners and internal stakeholders.
  
  

Required Skills & Experience

• Proven experience working with RESTful and SOAP APIs
• Strong understanding of JSON, webhooks, API authentication mechanisms and end to end integration workflows.
• Experience with Elastic for analysis and system monitoring/alerting.
• Experience in partner enablement or technical account management, including effective communication with diverse stakeholders, both written and verbal.
• Ability to manage multiple integration projects and stakeholders simultaneously.
• Ability to troubleshoot and resolve integration issues across multiple systems and environments.
  
  

Preferred Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• Proficiency in project management tools such as Jira, Trello, MS Project.
• Knowledge with cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid integration environments.
• Familiarity with ETL processes, data mapping, and transformation techniques.
• Knowledge with CI/CD pipelines, version control (e.g., Git), and automated testing frameworks.
• Familiarity with usage of Doshii API a bonus
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving skills, with attention to detail and documentation.
  
  

Why Join Us?

• Work with cutting-edge integration technologies in a dynamic environment.
• Be part of a collaborative team that values innovation and continuous improvement.
• Opportunity to make a real impact in the hospitality tech space.
  
  

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 31/08/2025Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology

Referrals increase your chances of interviewing at Commonwealth Bank by 2x

Get notified about new Support Analyst jobs in Sydney, New South Wales, Australia.

Sydney, New South Wales, Australia A$60,000.00-A$65,000.00 2 weeks ago

Sydney, New South Wales, Australia 1 month ago

Blacktown, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Bankstown, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 1 month ago

Parramatta, New South Wales, Australia 4 days ago

Technical Support Engineer (Expression of Interest)

Sydney, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Technical Support Engineer - Customer Experience

Sydney, New South Wales, Australia 2 days ago

Technical Support Engineer (Messaging Protection-MDO)

Bankstown, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia A$60,000.00-A$75,000.00 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 4 weeks ago

Application Support Specialist – Investments Technology

Frenchs Forest, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 3 weeks ago

Bankstown, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 2 days ago

Bankstown, New South Wales, Australia 1 week ago

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 4 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---