KYC Outreach Analyst

At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. We are counting on your unique voice and perspective to help ING Australia become even better.

This is an opportunity to join the highly motivated KYC team responsible for supporting the Wholesale Banking division. As a KYC Outreach Analyst, you will perform Customer Due Diligence and Transaction Monitoring for ING Australiaive Wholesale Banking high value multinational and local clients, sometimes with complex legal structures, to comply with local and global KYC policies and AML/CTF FATCA, CRS and ESR.

You will be considered a Subject Matter Expert and act as first point of contact for stakeholders including Compliance, Front Office and KYC Hubs. The KYC Outreach Analyst will also be involved in Key Control Testing processes and managing dashboards & reporting for the KYC team. INGs Wholesale Bank has been growing, making this an excellent time for a KYC specialist with an interest in institutional banking to join.

Ready to make an impact?

• Performing initial and periodic CDD activities (desktop research, Grid creation with the Parent Account Managers/Relationship managers, client outreach and profile completion) for WB Clients
• Perform 4-eye checks as signatory for KYC packs created by the local KYC analyst, ensuring quality is up to standard and meets all requirements as per KYC Policy and local country requirements
• Liaise with Front Office, Compliance, and the clients to obtain sufficient KYC requirements in a timely manner
• Perform Transaction Monitoring activities (identify unusual transactions and escalate to MLRO if required, 4-eye check of TM analysis)
• Maintain KYC dashboards, WorkPlace Instructions and reporting
• Assist with Key Control Testing (KCT) and contribute to issue and event identification and implementation of solutions

• Minimum 3 years' experience within KYC/AML in Wholesale Banking / Institutional Banking
• Knowledge of Wholesale / Institutional Banking Products and Services
• Intermediate Microsoft Office skills
• Analytical skills & curiosity to learn with a high attention to detail
• Proactive problem solving & decision making mindset
• Strong communication skills – written & verbal
• Positive attitude and self-motivated
• Strong stakeholder management skills
• ACAMS certification would be beneficial but not required

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT Day to volunteer on approved sustainability activity

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large.

When you come to work at ING, you're joining a team where individuality is encouraged. We've built a culture that's fun, friendly and supportive – a place where you can be yourself and make the most of what you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. With our global network, there's scope to take your career in new directions.

We celebrate success and are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Need more? Contact Mark Montgomery at mark.montgomery@ing.com

Applications close Friday 19th September 2025

Before you apply

ING encourages internal applicants to consider suitable internal positions. Typically, applicants should have held their current role for a minimum of twelve (12) months before applying, unless waived in special circumstances with manager approval.

ING is Australia's most recommended bank according to the RFi XPRT Survey (Feb 2021 – Jul 2021).