Event Cinemas Liverpool- Assistant Manager

Event Cinemas Liverpool, Liverpool, New South Wales, Australia

Posted Thursday 7 August 2025 at 2:00 pm | Expires Friday 22 August 2025 at 1:59 pm

At Event Cinemas our number one focus is on providing exceptional experiences for our customers. If you are not the sort of person that will bend over backwards for a customer every single time, this is just not your gig. We're looking for service superstars who can inspire and lead a team

We are seeking an Assistant Manager to join our leadership team at Event Cinemas Liverpool.

OurVisionis being leaders in creating experiences and properties that escape the ordinary.
OurPurposeis to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve ourVisionandPurposeby delivering on our goals and values.

Our Goals

• Growing revenue above market
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Assistant Manager Key Accountabilities

• Operational Responsibility for Cinema
  • Assist in monitoring and enhancing customer service activities at the location.
  • Full knowledge of company policies and procedures.
  • Assist the General Manager in controlling day-to-day operations in accordance with current policies, procedures, and legal compliance.
  • Assist in movie session scheduling with the General Manager and film programmer.
  • Adhere to state/territory and national content classification guidelines and restrictions.
  • Establish strong interdepartmental team relationships and highlight areas of opportunity for continued improvement in communication and planning to support a cohesive and collaborative culture at the location.
  • Establish effective supplier and third-party relationships.
  • Assist the General Manager in ensuring location presentation and cleanliness is to company standards including all front of house and back of house areas.
  • Facilitating the coordination of repairs and maintenance, ensuring adherence to approved processes and obtaining necessary approvals from key stakeholders.
  • Assist the General Manager in the maintenance of the company asset register for the Location.
  • Proactively forecast and create staff rosters by shift, optimising workforce efficiency and aligning with company-provided data insight tools. Skilfully manage payroll costs without compromising on customer service standards. Maintain strict adherence to payroll procedures, diligently check, store, and action reports within specified deadlines, meeting auditing requirements.
  • Knowledge of Workplace Health and Safety (WHS) policies and procedures.
  • Maintain current Senior First Aid certificate.
  • Assist in ensuring that all procedures are followed as per company policy and procedures and complete audit checklist accordingly.
  • Retain an awareness of the Industrial Award.
  • Receives and promptly escalates building security calls, ensuring swift and appropriate response to maintain the safety and integrity of the premises.
  • Ensures compliance with Local Council inspections and audits conducted by the Office of Liquor, Gaming, and Racing (OLGR)or similar governing body for your state/territory, adhering to regulatory standards and implementing necessary measures to uphold operational excellence.
• Overall Leadership and Team Management
  • Provide support and assistance to the Duty Manager and team members.
  • Collaborate with the General Manager to facilitate the recruitment, induction, and training of team members, aligning with the current training processes.
  • Assist the General Manager in the Performance Management of Cinema Employees – coach, counsel, appraise.
  • Assist the General Manager in motivating all team members to exceed company service level standards.
  • Ensure a safe working experience by facilitating safe work behaviours of the team. Ensure all team members have knowledge of safe use of equipment, chemical handling, PPE and emergency procedures.
  • Knowledge of Equal Employment Opportunity, Discrimination, Harassment and Affirmative Action Program procedures, and ensure their compliance.
  • Assist the General Manager in conducting team briefs and staff meetings as required.
  • Provide leadership to team members. Give clear direction and instructions to staff on shift to maintain the smooth running of the location.
  • Assist in the training and coordination of all staff, ensuring compliance with current training requirements, including site, local council, and state/territory required training. Maintain training activities documentation.
  • Attendance at all company required training sessions.
• Revenue and Financial Responsibility for Cinema
  • Support the General Manager to meet revenue budgets for the location.
  • Analyse Operating Statements and daily performance reports, proactively identifying areas for improvement and promptly taking corrective action to align with evolving business needs.
  • Review Profit and Loss Statement monthly in conjunction with General Manager.
  • Support the General Manager to control profitability of the location through management of all KPIs.
  • Assist the General Manager in maximising revenue and yield per patron in each department.
  • Support accurate, efficient cash handling and audit procedures.
  • Collaborates with the General Manager to conduct thorough reviews of stocktake and inventory and ensures adherence to internal audit procedures.
  • Authorise and process recommended inventory orders on a weekly basis or as needed.
  • Assist the General Manager to regularly review business and sales opportunities to seek new revenue streams and income.
  • Assist the General Manager to conduct regular reviews of market share, actively seeking opportunities to grow revenue ahead of the market.
  • Suggestive Selling, Upselling and maximising sales revenue within all departments.
  • Support the General Manager in identifying and targeting suitable groups and businesses for group and corporate bookings.
  • Review and approve supplier invoices using current business processes.
• Customer Service
  • Assist the General Manager to ensure employees are focused on exceeding customer expectations for cinema experience.
  • Assist the General Manager in ensuring the cleanliness of all facilities.
  • Assist the General Manager in responding to all levels of customer feedback.
  • Assist the General Manager to ensure internal and external customers and their needs are a primary focus, developing and sustaining productive customer relationships.
  • Review customer feedback and identify patterns, trends, and initiate actions to improve customer satisfaction and retention.
• Sales and Promotional Opportunities
  • Support the General Manager to drive revenue streams and look for opportunities to maximise assets and sales revenue.
  • Collaborate with the General Manager to strategically expand group bookings, as well as boost gift card and voucher sales within the local community and neighbouring businesses. Implement targeted initiatives to enhance visibility and engagement in the local area.
  • Collaborate with the General Manager to cultivate meaningful relationships within the local community, engaging with community leaders and business figures.
  • Implement and execute state/national promotions as per cinema briefs.
  • Promote cinema loyalty programs to grow membership and frequency.
  • Ensure planograms are implemented.
    
    

Skills and Experience

These are the desired skills and experience for this role:

• 1-3 years' supervisory experience in a retail, food service or hospitality/ leisure environment involving shift work.
• Previous experience with sales figures preferred.
• Experience in achieving sales targets.
• Senior First Aid Certification.
• RSA (Relevant to state/territory requirements)
• RMLV (Relevant to state/territory requirements).
• Approved Manager Licence (Relevant to state/territory requirements).

Behavioural Capabilities

The following are the mindsets and behaviours required for this role:

• Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
• Customer Focused: Dedicated towards delivering excellence in customer sentiment.
• Committed to operational excellence and continuous improvement and innovation: An ambassador for innovation and improvement to be more effective and efficient within operations of the business.
• Strong interpersonal skills and relationship building skills: People focused with a strong ability to build favourable relationships with people from a broad range of backgrounds.
• Sound commercial acumen: Understand opportunities to reduce costs or grow revenue to maximise profitability across the business.
• Effective communication skills, both oral and written: An ability to communicate clearly with anyone, across a variety of diverse backgrounds.
• Self-Motivated: Use initiative to drive the goals and needs of the business.
• Ability to lead and coach team members: Be passionate and committed to developing team members, empowering them to reach their full potential.
• Attention to detail and ability to plan: Have a strong attention to detail as well as a demonstrated ability to plan and execute a variety of different tasks.