Change Manager

9 hours ago

Melbourne, Victoria, Australia NRI Australia & New Zealand Full time
Overview

We're seeking a Change Manager to join our team on a permanent basis, based in Melbourne. This role will see you leading change initiatives across major programs, with a preference for candidates who bring experience in Financial Services or Customer Service transformation projects.

Responsibilities
  • Lead change initiatives: Shape and deliver organisational change management strategies that ensure adoption and real business impact.
  • Engage stakeholders: Build strong relationships at all levels, influence decision-making, and manage expectations throughout the change lifecycle.
  • Drive communications & engagement: Design and deliver communications plans that connect people to purpose, foster buy-in, and reduce resistance.
  • Support training & capability uplift: Develop and coordinate training and knowledge-transfer initiatives that equip teams for success.
  • Embed change: Establish measures for success and ensure benefits realisation through sustained adoption.
  • Partner for success: Work closely with project and program managers to align change initiatives with delivery outcomes.
Qualifications
  • Proven experience as a Change Manager on medium to large-scale transformation projects.
  • Financial Services or Customer Service transformation experience (highly regarded).
  • Strong stakeholder engagement and influencing skills across business and technology teams.
  • Demonstrated ability to design and deliver change strategies, communications, and training.
  • Familiarity with change management frameworks and tools (e.g. PROSCI, ADKAR) is desirable.
  • A collaborative, people-first mindset with the ability to work across complex, fast-paced environments.
Why Join NRI

At NRI, you'll be part of a people-first, client-focused culture with the scale to deliver enterprise transformation and the agility to innovate locally. You'll have the platform to work on significant projects, shape change journeys, and make a lasting impact—for clients, teams, and the wider industry.

If you're an experienced Change Manager with a passion for driving meaningful transformation, this is your opportunity to join NRI and deliver real business value. Apply today or connect with us to learn more.

Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Consulting
  • Industries: IT Services and IT Consulting, Information Services, and Technology, Information and Media
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