APS 4

Join to apply for the APS 4 - Quality Program Support role at Australian Skills Quality Authority (ASQA)

Base pay range

A$77,452.00/yr - A$81,920.00/yr

• Flexible (Any Location)
• Ongoing/Non-ongoing, Full Time/Part Time

Who we are

We are Australia's National Vocational Education and Training (VET) regulator.

What we do

We regulate providers that deliver VET qualifications and courses to students in Australia or offer Australian qualifications internationally, providers that deliver VET courses to overseas students, and certain providers that deliver English Language Intensive Courses for Overseas Students. We also accredit VET courses to make sure nationally approved standards are met.

Why we do it

We ensure quality VET so that students, industry, governments and the community have confidence in the integrity of national qualifications issued by training providers, and that students are protected from any practices that come at the expense of their ability to gain the required competencies.

ASQA supports and promotes a strong team culture, a safe, healthy and happy workplace and the sharing of knowledge.

Visit our website for more information about ASQA, including our role and how we regulate.

About the Opportunities

ASQA's purpose is to ensure quality VET so that students, industry, governments and the community have confidence in the integrity of national qualifications issued by training providers.

To deliver on this purpose, ASQA is seeking APS4 candidates who have skill sets that match any of the following business areas.

APS4 Service Delivery Officer – Service Delivery Team

Service Delivery Officers (SDOs) work in a fast-paced environment and engage with a diverse customer base. The role requires someone who is proactive and efficient, with great customer service skills. As an SDO you will operate with limited direction to action moderately complex enquiries and administrative tasks.

Service Delivery Officers are responsible for a range of tasks including but not limited to:

• Managing interactions professionally, responding accurately to phone and written enquiries about regulatory and compliance matters, providing technical support to external system users and responding to student enquiries
• Answering tip off calls, eliciting relevant information and accurately recording the intelligence received
• Performing a range of administrative tasks, including contributing to team projects and developing internal guides, while working independently with limited supervision

APS4 Assessment Officer – Performance Monitoring and Compliance Management

Assessment Officers provide administrative and operational support to the Performance Monitoring, Compliance and Operational teams within the team.

This role involves assisting with the assessment of Registered Training Organisations and their compliance with relevant standards and legislation.

Key responsibilities included but not limited to:

• Providing general administrative assistance to the assessment team, including scheduling, document management, maintaining records and preparation of assessment reports
• Assisting with the assessment of Registered Training Organisations (RTO) against the relevant standards and legislation
• Ensuring that all regulatory activities are conducted in accordance with ASQA's policies and procedures

APS4 Assessment Officer – Registrations Management and Assessment

The Assessment Officer assists the Registration Management and Assessment (RMA) Team by undertaking routine processing of registration applications and providing general support.

Under supervision, Assessment Officers in the RMA team are responsible for a range of tasks and duties including:

• Undertaking a structured risk assessment of provider applications under the NVETR Act and/or ESOS Act and assessing further evidence where applicable
• Undertaking structured risk assessment of the potential impact of changes to regulated providers' operations, ownership and/or management personnel
• Undertaking a structured assessment of fit and proper person suitability

Selection Criteria

• Demonstrated ability to work collaboratively within a team, provide support to colleagues as required, and support the management of change consistent with ASQA Values.
• Ability to understand best practice regulation and manage risks proportionately in a fast paced and changing environment.
• Demonstrated ability to manage confidential commercial and personal information with integrity and attention to detail.
• Demonstrated ability to work effectively, flexibly, and collaboratively with stakeholders, and to build trusted relationships and partnerships.
• High level written and oral communication skills, including an ability to prepare advice to senior management and other written material for diverse audiences.
• Demonstrated self-awareness and a commitment to personal development, including the ability to understand and act on constructive feedback positively.

We are committed to providing a working environment that values diversity and inclusion and supports staff to reach their full potential.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, members of the Lesbian, Gay, Bisexual, Transgender, Queer, Intersex and Asexual (LGBTQIA+) community, people with culturally and linguistically diverse (CALD) backgrounds, and people with neurological differences.

What we offer

You will be joining a dynamic workforce at ASQA that will support you to thrive in your career.

You will have access to:

• generous leave entitlements
• a competitive salary (with clear and transparent salary progression and scheduled salary increases)
• 15.4% superannuation
• flexible working arrangements that promote work-life balance, including working from home and hybrid working arrangements
• health and wellbeing events throughout the year
• free and confidential 24/7 counselling through our Employee Assistance Program (EAP), available for staff and their family members
• additional paid time off during the Christmas close-down period
• Benefits of working in the APS
• Purpose and meaning - the Australian Public Service (APS) offers a clear purpose and meaningful work where you can make a positive impact in people's lives
• Opportunities to learn and grow - regardless of where you are in your career or what your skills are, there's a pathway and role for you
• Community and belonging - we believe everyone belongs. Our leaders are focused on building a workplace which values diverse views, backgrounds, abilities, and perspectives
• Flexibility and balance - we are committed to offering flexibility for all APS roles. We know flexibility is important so you can balance your work and personal priorities
• Conditions and lifestyle - be a part of a secure, dynamic public service with great conditions of employment in a diverse range of roles and locations to support your lifestyle

How to apply

It is important that you review the Vacancy Information Pack for more information on the role, including instructions on what to include in your application, before you apply.

Please include the following in your application:

• a two-page pitch detailing your skills, background, and experience relevant to the role
• a resume/CV, including the name and contact details of two referees (one should be your current supervisor/manager)

When preparing your two-page pitch and resume, you should consider the relevant duties, selection criteria, skills, values and attributes required for the role, as outlined above and in the Vacancy Pack.

Please ensure you provide specific, relevant examples of your work that will demonstrate your ability to perform the role.

If you have questions about this exciting opportunity, please contact Clinton Moore, Assistant Director PMCM Operations via Clinton.Moore@asqa.gov.au

Eligibility to apply

• Under Section 22(8) of the Public Service Act 1999, employees must be Australian Citizens to be employed in the APS unless the Agency delegate has agreed, in writing, to the contrary.
• The successful applicant will be required to undergo pre-employment checks including a Federal Police Check and obtain a minimum Baseline Security Clearance (if they do not already hold a clearance).

These positions are available as an ongoing or non-ongoing opportunities. Non-ongoing opportunities will be offered for an initial fixed term period of up to 12 months, with the potential to be extended further or to becoming ongoing.

This selection process may be used to establish a merit pool. The merit pool may be accessed to fill ongoing and non-ongoing vacancies for similar roles within ASQA or across the APS over the next 18 months.

Applications close: Sunday, 24 August 2025 at 11:30pm (AEST).