Support Team Member

3 weeks ago

Brisbane, Queensland, Australia FIRST CONTACT Full time

At First Contact, we're passionate about delivering outstanding service and putting people at the centre of everything we do. Our vision is simple: "Operate great workplaces."

Due to internal growth, we're excited to offer a casual opportunity with our Support Team in Brisbane

Type: Casual
Hours: As required (Monday to Friday, rotating shifts between 7 AM – 7 PM, with flexibility as per business needs)

About the Role

As a Support Team Ambassador, you'll provide essential coverage across our portfolio of over 10 locations. You'll step in during absences such as holidays, training, sickness, and new team setups, ensuring smooth operations wherever you're needed.

This is a dynamic and varied role, perfect for someone who enjoys working across different teams, adapting to new environments, and thrives on variety. Flexibility is key, as you'll rotate across multiple sites depending on operational needs.

If you have a background in hospitality or customer service and are looking to gain exposure in the corporate world, this could be the perfect stepping stone

What You'll Do

You'll be the welcoming face of the workplace, creating memorable experiences for visitors and occupants. Depending on the site, your role may involve:
Front of House (Reception)
Concierge Services
Placemaking Support
Hospitality Services
Workplace Solutions
Event & Meeting Coordination

This role is hands-on – expect a mix of walking, standing, sitting, and some manual handling throughout your day.

What You Bring

At least two years of experience in a customer-facing role (hospitality, airlines, retail, or similar)
A customer-first mindset, adapting to visitors' and employees' needs with warmth and professionalism
Strong problem-solving skills with a proactive, can-do approach

Why Join First Contact?

Flexible hours – Work when you're available
Competitive casual rate – Above industry standards
Rewards program – Earn gift cards and perks
Learning & development – Learn from leaders in workplace experience
Wellbeing support – 24/7 wellness assistance via our partner, Sonder

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