Customer Service Specialist
4 weeks ago
The Company:
My client empowers businesses and property owners to integrate distributed renewable energy solutions. They drive the clean energy transition by offering cutting-edge approaches to onsite power generation and sustainable energy procurement.
The Role:
The role of Customer Service Specialist will primarily focus on Customer Service across my clients national embedded network portfolio with a variety of utility services.
You will provide exceptional customer service for embedded network customers by handling inquiries, troubleshooting issues, managing billing, scheduling services, and ensuring compliance.
Key responsibilities include:
- Provide prompt, accurate, and professional assistance to customers in person, via phone, email, or online chat. Address a wide range of inquiries related to services within the embedded network, such as billing, service availability, and account status.
- Troubleshoot and resolve customer complaints or technical issues regarding embedded network services, coordinating with technical teams as needed. Ensure all issues are handled efficiently and follow up until resolution.
- Assist customers with billing inquiries, including providing detailed explanations of charges and helping resolve discrepancies. Process payments and ensure all accounts are accurately billed according to usage data provided by the embedded network.
- Schedule installations, maintenance, and service outages with customers, ensuring minimal disruption. Ensure customers are kept informed about any service interruptions, planned outages, or network upgrades. Respond to sales inquiries, including initiating tariff checks, sales messages and sending quotes.
- Updating customer and lead status in CRM and associated customer tracking systems.
- Utilise CRM workflows to communicate to customer / create tasks for follow up.
- First level customer complaints – capture, record and escalate as required.
- Negotiate customer payment plans and facilitate payments within business rules.
Your Skills & Experience:
- 3+ years of experience in a customer service or technical support role, preferably in embedded networks, energy retail, or utility services.
- High school diploma or equivalent. A college degree in a related field (e.g., business, communications, or energy) is advantageous.
- Industry knowledge in energy retail, commercial and industrial embedded networks, and centralised hot water essential.
- Industry knowledge in other utility services such as gas, air-conditioning and telecommunications preferred.
- Understanding of Distributed Energy Resources such as PV solar and EV charging preferred.
- Familiarity with industry regulations and compliance standards related to energy retail and embedded networks is highly desirable.
- Experience in customer service or technical support essential.
- Experience embedded networks and secondary utility services such hot water essential.
- Experience in managing connections, tariffs, and customer service aspects unique to embedded networks essential.
- Experience in project management and team leadership preferred.
If you're passionate about Australia's energy transition and want a role with purpose this is the opportunity for you. Apply now or call Joel on 0466 697 913 for more details.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionAnalyst, Administrative, and Customer Service
IndustriesServices for Renewable Energy, Utilities, and Environmental Services
#J-18808-Ljbffr-
Customer Service Specialist
6 days ago
Melbourne, Victoria, Australia beBee Careers Full timeWe are seeking a highly skilled and customer-oriented individual to join our team as a Customer Service Specialist. This is a casual position requiring flexibility to work day/nights and weekends across a Mon-Sunday roster.As a Customer Service Specialist, you will be responsible for providing exceptional customer service, responding to customer inquiries,...
-
Customer Service Specialist
4 days ago
Melbourne, Victoria, Australia beBee Careers Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer service, maintaining store appearance, and driving sales growth.About the RoleThis is a part-time opportunity that requires flexibility to work across weekdays and...
-
Customer Service Specialist
1 week ago
Melbourne, Victoria, Australia beBee Careers Full timeAbout the RoleThis Customer Service Specialist role involves supporting our parts department in serving retail and internal workshop customers.The successful candidate will be responsible for delivering exceptional customer service, maintaining positive working relationships with suppliers, and addressing customer inquiries.The ideal candidate will...
-
Customer Service Specialist
7 days ago
Melbourne, Victoria, Australia beBee Careers Full timeJob DescriptionAs a Customer Service Specialist, you will be responsible for managing daily customer activities and projects. This includes handling all aspects related to materials, customers, and vendors.You will receive and process customer orders, complete contract reviews, and advise on any customer variations. You will also ensure customs and duties...
-
Customer Service Specialist
3 weeks ago
Melbourne, Victoria, Australia Fuse Recruitment Full timeCustomer Service SpecialistWe're seeking highly skilled and customer-focused individuals to join our team as Customer Service Specialists in Keysborough. As a key member of our team, you will be responsible for managing the administration side of customer requests, utilizing our Salesforce platform to ensure seamless and efficient service delivery.- Salary:...
-
Customer Service Specialist
2 weeks ago
Melbourne, Victoria, Australia Spotlight Retail Group Full timeJob DescriptionWe are seeking an experienced Customer Service Specialist to join our team at Spotlight. As a key member of our Made2Measure Window Furnishings department, you will be responsible for providing exceptional customer service and support to our customers and consultants.Your primary duties will include handling inbound customer inquiries,...
-
Customer Service Specialist
7 days ago
Melbourne, Victoria, Australia MyIntegra Full timeJoin to apply for the Customer Service Specialist role at MyIntegraJoin to apply for the Customer Service Specialist role at MyIntegraGet AI-powered advice on this job and more exclusive features.At MyIntegra,Customer Service Specialistsare primarily responsible for responding to customer enquires via phone, email, web chat and SMS in a professional,...
-
Customer Service Specialist
1 week ago
Melbourne, Victoria, Australia beBee Careers Full timeCustomer Service Specialist Job Summary:">This Customer Service Specialist will provide exceptional customer service, promote a positive shopping experience, and maintain a well-organized store environment. We are looking for a highly motivated and detail-oriented individual to join our team.">Key Responsibilities:">">Age verification for alcohol sales and...
-
Customer Service Specialist
3 days ago
Melbourne, Victoria, Australia beBee Careers Full timeWe are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.">Capture sufficient information from client enquiries to investigate or escalate issues.Prioritise issues effectively, understanding their...
-
Customer Service Specialist
4 weeks ago
Melbourne, Victoria, Australia YSI Incorporated Full timeCustomer Service Specialist page is loaded Customer Service Specialist Apply remote type Hybrid locations Melbourne time type Full time posted on Posted Yesterday job requisition id R41156Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.As a leading water...
