AOD Intake

2 weeks ago

Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time
AOD Intake - Client Services Administrator

Posted: 27/03/2025

Closing Date: 11/04/2025

Job Type: Full-time

Job Category: Administration

Windana provides connected services for more people in need.

We provide services across Victoria for adults and young people experiencing alcohol and other drug harms, family violence, mental health challenges and social disadvantage.

Our Model of Care puts clients at the centre of what we do to create positive change in people's lives. We work with families, communities and other organisations to deliver trauma informed, equitable, culturally safe and integrated services based on evidence and practice wisdom.

By intervening early and creating purposeful partnerships, we help clients achieve improved outcomes while reducing demand on acute services. And we are influencing policy, practice and research to help shape better systems for clients. Together, we influence the broader system for a more positive and connected future.

Is this your next career opportunity?

We are looking for an administration superstar to support our AOD Intake and Assessment team based at Alma Road, St Kilda. Manage the client referrals process and provide high level administrative support to intake clinicians and managers.

  • Handle referrals and assessment documents with a high level of professional care within the scope of the referral process.
  • Manage the referrals inbox and Central Intake Voicemail, register client referrals on Mastercare, upload clinical documents in a timely manner.
  • Draft letters, file documents, answer phone calls and email management.
  • Ensure the completeness of referrals and request additional information from referrers as needed.
  • Answer phone calls and enquiries related to referrals, liaise with stakeholders and provide treatment timeframes.
  • Respond with high level of professional care to enquiries for information from clients and community members.
  • Support the scheduling and maintenance of assessments, preadmission, and admission appointments for residential services.
  • Accurate and timely data entry into CRM.
  • Extraction of program and client data and producing tables, graphs and reports as directed to support managers with reporting requirements and analysis.

What we're looking for:

  • 2+ years' experience working within Community Services, Healthcare, AOD or Mental health sector.
  • Excellent administration skills with ability to write and produce high quality notes, reports, minutes, agendas etc.
  • Exceptional interpersonal and communication skills, including active listening skills and clear speaking skills, with an ability to tailor communicate style to suit the diversity of residents.
  • Strong attention to detail and data entry skills.
  • Ability to work in a faced paced environment and be part of a multidisciplinary team.
  • IT savvy and proficient with Microsoft's Suite of programs, including Outlook, Word, PowerPoint and Excel.
  • Ideally experience using CRMs or patient management databases, including the ability to ensure quality, timely and accurate data entry and report extraction.

Join our team to contribute to our life-changing work.

Our people are integral to the work we do, and we pride ourselves on providing our team opportunities to contribute, grow and thrive:

  • Grow through professional and personal development opportunities. We offer regular supervision, goal-setting and individual development plans so you can grow your skills and practice. We also have study leave options, support for obtaining qualifications, career opportunities through secondments, and our Leadership Network.
  • Thrive with a variety of benefits to support your wellbeing and work-life balance. We offer additional leave days, a broad range of EAP services, generous salary packaging entitlements and more

Ready to join us?

Be quick Applications will be reviewed as soon as they land on our desks so apply today if you're interested.

Windana is committed to child safety and a valid Working with Children Check and Police Check are required for this position.

Windana values and celebrates diversity and inclusion and is an equal employment opportunity employer. We encourage applicants of all backgrounds and life experience to apply. Our aim is to build a team that closely reflects the diversity of the people and communities we work with.

#J-18808-Ljbffr

  • Intake and Assessment Officer

    2 weeks ago

    Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time

    Administrative Position - AOD IntakeWindana Drug & Alcohol Recovery Inc. is looking for an administrative professional to support our AOD Intake and Assessment team.The successful candidate will manage client referrals, assessment documents, and provide high-level administrative support for intake clinicians and managers.Key ResponsibilitiesManage client...

  • Intake Specialist

    1 week ago

    Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time

    Job Overview:A high-performing administrative professional is sought to support the Alcohol and Other Drug (AOD) Intake and Assessment team at Windana. The successful candidate will be responsible for managing client referrals, providing administrative support to intake clinicians and managers, and ensuring seamless communication with stakeholders.Main...

  • Administrative Coordinator

    1 week ago

    Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time

    Key Accountabilities:The ideal candidate will be responsible for:- Receiving, reviewing, and processing client referrals in accordance with established protocols.- Maintaining accurate and up-to-date records, both digital and physical.- Collaborating with intake clinicians and managers to ensure smooth referral processes.- Communicating effectively with...

  • Client Services Specialist

    2 weeks ago

    Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time

    AOD Intake RoleWindana Drug & Alcohol Recovery Inc. is seeking a skilled administrative professional to join our AOD Intake and Assessment team.The successful candidate will manage client referrals, assessment documents, and provide high-level administrative support for intake clinicians and managers.Job HighlightsOpportunity to make a difference in people's...

  • Professional Administrator

    2 weeks ago

    Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time

    AOD Intake Role DescriptionWindana Drug & Alcohol Recovery Inc. is seeking an experienced administrative professional to join our AOD Intake and Assessment team.The successful candidate will manage client referrals, assessment documents, and provide high-level administrative support for intake clinicians and managers.ResponsibilitiesManage client referrals,...

  • Client Services Administrative Assistant

    1 week ago

    Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time

    Job Summary:Windana seeks an experienced administrative professional to support the AOD Intake and Assessment team. The successful candidate will be responsible for managing client referrals, providing administrative support, and ensuring effective communication with stakeholders.Main Responsibilities:- Receive, review, and process client referrals in...

  • Referral Management Officer

    1 week ago

    Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time

    Role Description:This role is responsible for providing administrative support to the AOD Intake and Assessment team at Windana. The successful candidate will be responsible for managing client referrals, providing administrative assistance, and ensuring effective communication with stakeholders.Key Responsibilities:- Manage client referrals, including...

  • Administrative Coordinator

    2 weeks ago

    Garden City, Victoria, Australia Windana Drug & Alcohol Recovery Inc. Full time

    AOD Intake - Client Services ProfessionalWindana Drug & Alcohol Recovery Inc. provides connected services for individuals in need.We deliver services across Victoria, addressing alcohol and other drug harms, family violence, mental health challenges, and social disadvantage.Our Model of Care prioritizes client-centered care to create positive change in...

  • 15h Left AOD Clinician Trainee

    2 weeks ago

    City of Kingston, Australia Windana Drug & Alcohol Recovery Inc. Full time

    Four exciting 12-month Fixed Term/Full-time AOD Clinician Trainee positions starting in February 2025. Gain valuable experience to kickstart your AOD Career.- Receive practical hands-on experience while completing your AOD qualifications in a supportive work environment.- Participate in four placements with an allocated supervisor at each placement. Each...

  • Clinical Development and Growth Position

    2 weeks ago

    City of Kingston, Australia Windana Drug & Alcohol Recovery Inc. Full time

    Salary and BenefitsThis exciting opportunity comes with a competitive salary package, including additional leave days, EAP services, and generous salary packaging entitlements to support your wellbeing and work-life balance.Job DescriptionThe AOD Clinician Trainee will provide practical hands-on experience in various AOD settings, developing skills in...

  • Visionary Leader for Multidisciplinary Team

    3 days ago

    City of Greater Geelong, Australia beBee Careers Full time

    At the forefront of mental health and AOD services, we recognize the expertise of individuals with lived experience as a vital component. As a Team Leader (Lived Expertise), you will play a crucial role in ensuring operational requirements are met while promoting social change.About the RoleWe prioritize embedding lived and living experience within our...

  • Team Leader

    2 days ago

    City of Greater Geelong, Australia beBee Careers Full time

    About the OpportunityThe ideal candidate will possess strong leadership skills, with the ability to inspire and motivate a multidisciplinary team. The successful applicant will be responsible for overseeing the daily operations of the mental health program, ensuring that services are delivered in a timely and efficient manner.Key responsibilities...

  • Leadership and Advocacy Role

    1 day ago

    City of Greater Geelong, Australia beBee Careers Full time

    About the RoleWe are seeking an empowering and collaborative Team Leader (Lived Expertise) to join our team in the Dandenong area. The successful applicant will be responsible for directly supervising a multidisciplinary team, working towards establishing a team that values each other's unique perspectives and works cohesively towards social change.Key...

  • Mental Health Program Manager

    1 day ago

    City of Greater Geelong, Australia beBee Careers Full time

    About UsWe are a leading provider of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Our organization is committed to embedding lived and living experience within all aspects of our service, including program design and evaluation, leadership,...

  • Senior Team Manager

    2 weeks ago

    City of Greater Geelong, Australia Mind Australia Limited Full time

    Company OverviewMind Australia Limited is a leading provider of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges. Our organisation has over 45 years of experience and employs over 1,300 staff across Australia.We are committed to making a positive impact in the lives of our clients and their...

  • Collaborative Team Leader

    6 days ago

    City of Greater Geelong, Australia beBee Careers Full time

    Job Summary:We are seeking a highly motivated and experienced leader to join our team as a Team Lead (Lived Expertise). This is an exciting opportunity for a dedicated individual who is passionate about promoting mental wellbeing and resilience within communities.About the Role:To lead a multidisciplinary team in the delivery of high-quality services that...

  • Lived Expertise Team Manager

    6 days ago

    City of Greater Geelong, Australia beBee Careers Full time

    Job Description:We are seeking a skilled and experienced leader to join our team as a Team Lead (Lived Expertise). This is an exciting opportunity for a motivated individual who is passionate about creating transformational change within the mental health sector.About the Role:Support the development of a consistent narrative on the value of Lived Experience...

  • Team Leader

    3 weeks ago

    City of Greater Geelong, Australia Mind Australia Limited Full time

    Have lived expertise valued and formally recognised utilising the learning from your lived/living experienceMake day to day decisions to ensure the operational requirements of the wellbeing component of the service are metPermanent Full Time 38 hours/week (Mon – Fri) | Locals - Dandenong VIC LocationMind strongly encourages applications from Aboriginal and...