Help Desk Associate

4 weeks ago

Adelaide, South Australia Harrison McMillan Pty Ltd Full time

Get AI-powered advice on this job and more exclusive features.

Harrison McMillan Pty Ltd provided pay range

This range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$30.00/yr - A$50.00/yr

Hiring Service Desk Officer

We are seeking a customer-focused Service Desk Officer to join a client team. You will be the first point of contact for IT support, managing incidents and service requests via phone and email while ensuring a high standard of service delivery in line with policies, procedures, and SLAs.

Key Responsibilities:

  • Deliver responsive first-level ICT support and resolve a wide range of technical issues.
  • Manage and document high volumes of service desk calls, ensuring users are informed throughout the process.
  • Escalate incidents as required and follow through to resolution.
  • Provide support for standard desktop applications and approved software.
  • Maintain accurate records using call management and knowledge systems.
  • Contribute to service improvements and performance reporting.

About You:

  • Proven experience in a service desk or IT support environment.
  • Strong communication, organisation, and problem-solving skills.
  • Ability to prioritise, meet deadlines, and work both independently and within a team.
  • Ability to express SLAs and KPIs that were utilised to measure customer output and resolution.
  • Familiarity with desktop applications and basic IT troubleshooting.
  • Experience handling confidential information with discretion.

london.chiro@harrisonmcmillan.com.au

Please note – all applicant resumes must be submitted in Word format only.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeContract
Job function
  • Job functionOther
  • IndustriesIT Services and IT Consulting

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