Junior Community Tech Support

4 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Overview

Junior Community Tech Support – Illawarra Mercury

About Us

Youngster.co is a certified social enterprise startup with a purpose. We believe in the power of community and technology to bridge generational gaps. The Youngster.co program brings young people and seniors together in shopping centres, libraries, retirement villages, and other locations for intergenerational tech help sessions. Youngsters provide personalised tech help for seniors, including how to use their phone, do video calls, connect on social media, etc.

The Role

We are looking for people aged 18 and over who are friendly, patient, and comfortable with everyday technology to assist senior members at HomeCo Vincentia shopping centre. The sessions are held weekly on Tuesdays from 10 AM to 12 PM. We have roles for regular Youngsters to assist people with technology, as well as Lead Youngsters who help set up and coordinate the sessions with our Community Manager.

Key Responsibilities
  • Assist seniors with tech-related queries and issues, such as smartphone, tablet, or computer troubleshooting.
  • Foster a friendly, respectful, and supportive environment for both seniors and youngsters.
  • Promote Youngster.Co's values and mission within the community.
  • Contribute ideas and feedback to continually improve our sessions and outreach.
  • Lead Youngsters: provide guidance to fellow volunteers in their interactions with seniors.
  • Liaise with the Community Manager to ensure all sessions are running smoothly and effectively.
Ideal Candidate

We don't require you to have any specific qualifications or previous work experience. What we look for has:

  • Passion for technology and willingness to share knowledge.
  • Good interpersonal and communication skills.
  • Ability to work with diverse age groups and backgrounds.
  • Commitment to Youngster.Co's mission and values.
  • Youngsters need to be a minimum of 18 years old with a valid police check.
  • Location is at least 15-20 kilometers away from HomeCo Vincentia (8 Moona Creek Rd, Vincentia NSW 2540, Australia), as this is only a 2-hour contract work.
Benefits
  • Opportunity to make a real difference in the lives of seniors living in your area.
  • Gain valuable skills in technology, leadership, and community engagement.
  • Connect with like-minded peers and professionals in the field.
  • Receive recognition and support from Youngster.Co and our partners.
  • You will receive necessary training from Youngster.co.
Pay and Hours

Pay: $26.00 – $35.00 per hour
• 2 hours per week

Employment Type

Job Types: Contract, Apprenticeship
Contract length: 12 months

Application Questions
  • Are you available on Tuesday mornings?
  • Are you located within 10-15 km from HomeCo Vincentia (8 Moona Creek Rd, Vincentia NSW 2540, Australia) or willing to travel for a 2-hour contract work?

Work Location: In person


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