Vendor Manager

Verizon Connect is guiding a connected world on the go by automating, optimising and revolutionising the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SAAS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a startup environment with the resources, operational excellence, and brand recognition of an established tech giant.

Role Description:

Are you a passionate professional ready to champion vendor relationships and drive strategic improvements? This role places you at the heart of our vendor ecosystem, where you'll be instrumental in shaping robust governance frameworks and optimising performance. You'll lead the charge in evaluating vendor excellence, identifying opportunities for cost savings, and expertly navigating risk. Collaborating closely with internal stakeholders, you'll be a catalyst for enhancing processes and delivering impactful operational improvements. If you thrive on making a tangible difference and building the success of our Vendors across Australia and New Zealand, we want to hear from you.

How you'll make an impact

• Effectively manage, nurture, and grow dynamic business relationships with our external providers, turning partnerships into powerful collaborations.
• Evaluate vendor performance, needs assessment, spend optimisation and risk management.
• Develop and manage a vendor governance framework, policies, and procedures.
• Monitor, evaluate and manage vendor performance against contractual service levels (SLAs) and key performance indicators (KPIs).
• Conduct regular vendor reviews, including operational, financial, and reputational risks.
• Leads the negotiation, execution and ongoing management of contracts with the Legal and Contracts departments ensuring increased value and excellent services from vendors, including controlling costs and mitigating risks
• Investigate and determine the root cause of operational problems and create alternative solutions to resolve them
• Identify and recommend new solutions and work closely with internal business partners (supervisors, operational managers and regional leads) to forecast future needs and to develop cost effective and operational strategies aligned with business objectives.
• Provides consulting and business guidance to clients, both internal and external, in a diverse set of situations.
• Lead vendor onboarding, offboarding, transition planning and due diligence processes in collaboration with sourcing, legal, and business units.

Skills and Experience:

You'll need to have:

• Minimum 3+ years successfully nurturing and growing vendor/stakeholder relationships
• A strong aptitude for learning and adaptability
• Excellent verbal & written communication skills and in demonstrating ability to fully understand stakeholder concerns and avoid misunderstandings.
• Excellent communication, negotiation, and stakeholder management skills.
• Manages unexpected behaviour in straightforward situations and adapts to moderately changing scenarios.
• Proactively identifies and resolves challenges independently. Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues.
• Anticipates stakeholder needs and potential problems, working to mitigate issues before they escalate
• Collaborate effectively with colleagues
• Analytical mindset with strong attention to detail and organisational skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeContract

Job function

• Job functionSupply Chain
• IndustriesSoftware Development and Technology, Information and Media

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