Consumer Engagement Manager

Consumer Engagement Manager role at Healthdirect Australia

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At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service.

Are you passionate about making a difference in the community? Do you thrive on building relationships and creating inclusive spaces for engagement? Healthdirect Australia is looking for a dedicated Community Engagement Manager to lead the establishment and ongoing management of our Consumer Reference Panel.

In this role, you will ensure that consumers' voices and lived experiences shape the design, delivery, and improvement of our services. You will be responsible for coordinating consumer participation, from invitations and onboarding through to follow-up and feedback, ensuring every touchpoint feels supportive and valued.

Key Responsibilities:

• Build Strong Connections: Foster trusted relationships with consumers, community organisations, and peak bodies. Lead inclusive 1:1 and small-group engagements that deliver meaningful impact, and ensure stakeholders see how their input shapes decisions.
• Run Panel Operations: Manage recruitment, onboarding, and administration for our Consumer Reference Panel. Keep records and consumer profiles accurate, oversee scheduling and payments, and support internal teams to access consumer insights. Continuously improve panel efficiency and value.
• Oversee Operations & Budget: Manage reimbursements and payments, track budgets, and report on expenditure. Ensure smooth delivery with attention to detail and strong organisational skills.

You can contribute through your:

• Degree in community development, communications, public health, or related field (or equivalent experience)
• 3–5 years' experience in consumer or community engagement (health, government, or not-for-profit ideal)
• Strong commitment to inclusion, cultural safety, accessibility, and ethical engagement
• Proven ability to build trusted relationships and ensure consumer voices inform decisions
• Skilled in managing engagement projects end-to-end, including financial and admin coordination
• Excellent interpersonal and communication skills, with discretion and empathy

We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

• Flexible work arrangements (2 days per week in office, pro-rated for part time employees)
• 14 weeks company Paid Parental Leave for both parents
• Multi-dimensional wellbeing program that is run by our people for our people
• Individual curated learner journeys to support you to expand your capabilities and unlock your talent
• To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care