People Support Team Lead

3 weeks ago

Perth, Western Australia Australian Red Cross Lifeblood Full time
Overview

Company: Australian Red Cross Lifeblood

Position: People Support Manager

Lifeblood is more than just a job or a career; it's an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

This is a permanent position rotating between working from home and one of our Processing Centres. We have a preference for full-time but would consider 4 days per week (0.8 FTE) for the right person. Lifeblood is proud to accommodate flexible working and we are open to conversations about what this means to you.

Sound interesting? Here's what we are looking for:

Responsibilities
  • Lead a high-performing People & Culture support team delivering seamless service and impact
  • Drive the transition to a new tiered service delivery model, setting clear service levels and performance measures
  • Foster accountability, continuous improvement, and customer-centricity
  • Provide strong leadership and coaching to create a culture of engagement, capability, and innovation
  • Partner across P&C and the wider organisation to ensure consistent, seamless experiences for employees and leaders
  • Refine policies, streamline processes, and champion proactive, solutions-focused ways of working
Qualifications
  • At least 5 years' experience in a customer-focused People & Culture role within a large or complex organisation
  • Proven leadership of operational or service delivery teams—driving performance, coaching, and building capability
  • A track record of creating high-performing, customer-focused teams that enhance employee and leader experience
  • Experience managing service desks or tiered support models, with SLAs and performance metrics
  • Solid knowledge of P&C processes, including awards, agreements, and executive remuneration, with the ability to apply these to payroll and compliance
  • Hands-on experience with payroll (Chris21 preferred), HRIS (SAP SuccessFactors preferred), and Time & Attendance (Humanforce preferred)
  • Strong skills in process improvement, compliance, and continuous service optimisation
  • Exceptional collaboration and stakeholder engagement across all levels
  • Advanced Microsoft Office skills (Excel, Word, Teams), with strength in data analysis and reporting
  • Clear, confident communication—both written and verbal
  • Sharp numeracy, problem-solving, and attention to detail, with excellent time management and prioritisation
Benefits

This is a permanent position with flexibility to work from home and in one of our Processing Centres. We offer flexible working arrangements and a generous salary packaging program, plus a great range of rewards including discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed. If selected, you'll be required to complete a few background checks and we'll help you through this process. If you require any adjustments during the recruitment process, please let us know. For further details on this position, please contact Tayler on tdobbs@redcrossblood.org.au. Please note we cannot accept applications via email so please apply online. This vacancy is being managed directly by Lifeblood's Talent Engagement team. We won't accept candidates from external recruitment agencies on this occasion.


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