Customer Service Officer

3 weeks ago

Albury, Australia Charles Sturt University Full time
  • Provide excellent face to face customer service to students and staff
  • Great opportunity to broaden your exposure across both library and student services
  • Join a supportive team dedicated to delivering quality client services

The role

  • Continuing, Full Time
  • Level 4 - $73,230 to $79,494 pa (plus 17% superannuation)
  • Albury-Wodonga

As the Customer Service Officer, you will provide exceptional administrative and library support to University staff and students. You will be the first point of contact at front counter and virtual service points and will provide timely and customer focused service.

About you

  • Excellent interpersonal, written and communication skills, including experience in engaging effectively with a diverse audience.
  • Excellent organisational skills and demonstrated ability to manage multiple tasks simultaneously and prioritise competing deadlines.
  • Tech savvy skills with capability to learn new applications and emerging technologies.

About us

We are a university deeply connected to the land and people of our regions. Reflecting the spirit of regional Australia, we embody resilience, authenticity, and a commitment to collaboration. We cultivate well-rounded, forward-thinking individuals who contribute to the growth and prosperity of their communities. The Wiradjuri phraseyindyamarra winhanganhameans the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place. Leveraging advanced technology, we flourish as a cohesive yet geographically dispersed community, actively engaging and collaborating with individuals across Australia and globally.

Learn more about the Division of Library Services here.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply

Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

David Anderson | Team Leader, Frontline Services (North) and Copyright Officer | danderson@csu.edu.au | Ph: 02 6365 7595

Closing Date: 11pm, 27 August 2025

#J-18808-Ljbffr

  • Customer Service Agent

    4 weeks ago

    Albury, Australia Dabble Full time

    Dabble West Albury, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Agent role at DabbleDabble West Albury, New South Wales, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Agent role at DabbleGet AI-powered advice on this job and more exclusive features.In...

  • Customer Service Officer

    3 weeks ago

    Albury City Council, Australia Charles Sturt University Full time

    Provide excellent face to face customer service to students and staffGreat opportunity to broaden your exposure across both library and student servicesJoin a supportive team dedicated to delivering quality client servicesThe roleContinuing, Full TimeLevel 4 - $73,230 to $79,494 pa (plus 17% superannuation)Albury-WodongaAs the Customer Service Officer, you...

  • Service Delivery Officer

    12 hours ago

    Albury, Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles.Responsibilitiesassist clients through various channels including phone, web...

  • Customer Sales

    3 weeks ago

    Albury, Australia Repco Full time

    Customer Sales & Service - Repco Albury - CasualCustomer Sales & Service - Repco Albury - Casual2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service /...

  • Service Delivery Officer

    5 days ago

    Albury, Australia Australian Taxation Office Full time

    This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait...

  • Lifestyle Services Officer

    12 hours ago

    Albury, Australia Bolton Clarke Full time

    OverviewBolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and...

  • Service Delivery Officer

    10 hours ago

    Albury City Council, Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles.Responsibilitiesassist clients through various channels including phone, web...

  • Casual Community Service Field Officer

    3 weeks ago

    Albury, Australia NSW Department of Communities and Justice Full time

    Community Service Field OfficerCommunity CorrectionsCorrective Services NSWLocation: Albury, Griffith and Wagga Wagga Community Corrections OfficesSalary: Clerk Grade 3 - $46.36 per hourPosition Type: CasualIf you enjoy a community-based role, have strong communication skills and display resilience and courage, we encourage you to apply.We strongly encourage...

  • Office Administrator

    4 weeks ago

    Albury, Australia IntoWork Full time

    Do you have prior experience in payroll and administration?Are you looking to implement your current skill set within a supportive and flexible environment?Office Administrator - Full-Time (Flexible) 5 Days 35-38 hours per week, school friendly hours available (9am-3pm)Location: Albury NSWAre you an experienced Office Administrator with 5+ years of expertise...

  • Customer Service Representative

    3 hours ago

    Albury City Council, Australia beBeeService Full time $45,000 - $63,000

    Join us in delivering exceptional client service and making a meaningful difference in the lives of Australians.Job DescriptionWe are seeking highly motivated individuals to join our Frontline Operations group as Service Delivery Officers. As a key member of our team, you will be responsible for assisting clients through various channels, including phone,...