Aged Care Case Manager

Aged Care Case Manager & NDIS Case Manager / Team Leader (Multiple Positions)

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Aged Care Case Manager & NDIS Case Manager / Team Leader (Multiple Positions)

Are you passionate about making a real difference in the lives of people living with disability?

We are seeking dedicated and compassionate Aged Care Case Manager & NDIS Case Manager / Team Leader to join our growing team, supporting NDIS and Aged Care Clients in their own home environment.

About the Role:

We are looking for an experienced full-time Aged Care Case Manager & full/part-time NDIS Case Manager / Team Leader to join our team, assisting with HomeCaring Tranmere's dedication to fostering a supportive and caring environment for both our clients and team members. The role is based at our head office in Dernancourt.

Your Key Responsibilities Include:

Aged Care Case Manager

• Serve as the central point of contact for clients, their families, healthcare providers, social services, and community resources, ensuring effective coordination and communication.
• Respond to Client/Representative inquiries and address concerns promptly, maintaining high-quality customer service.
• Offer emotional support and guidance to clients and their families throughout their care journey.
• Facilitate effective communication with internal and external interdisciplinary teams and key stakeholders to ensure holistic and seamless care.
• Advocate for clients' rights and needs within the healthcare system.
• Review relevant documents and consult with clients, their representatives, health professionals, and support workers to develop individualized care plans.
• Perform comprehensive assessments and conduct care plan reviews regularly, ensuring plans reflect clients' unique needs, preferences, and goals.
• Review client budgets regularly to prevent overspending and adjust as necessary.
• Assist clients in upgrading their package level when care needs change.
• Collaborate with the team to identify and implement opportunities for continuous improvement.
• Maintain open communication with senior case managers to ensure alignment with organizational goals, policies, and procedures.
• Work collaboratively with admin team to create suitable care teams for clients.
• Adhere to established workflow procedures for Case Managers and Admin/Rostering teams, ensuring shifts are adequately covered and client satisfaction standards are met.

NDIS Case Manager / Team Leader

• Monitor participants' needs, including functional capacity, physical and mental health, and social and emotional well-being, reporting changes or concerns.
• Support onboarding of new referrals and develop individualized Care Plans & Risk Assessments in collaboration with clients, their families, and healthcare professionals.
• Maintain regular contact with internal and external departments to ensure clear and proactive communication.
• Coordinate and liaise with healthcare providers, social services, and community resources.
• Maintain ongoing and supportive relationships with clients and their families.
• Work collaboratively with the admin team to create suitable care teams for clients.
• Manage rosters of care and serve as the point of contact for support worker care teams.
• Ensure all documentation is up to date and compliant.
• Possess comprehensive understanding of NDIS standards and updated legislation.
• Have computer literacy skills and experience working with client management software systems.

About You:

• RN/EN qualification highly desirable. Relevant case management experience is preferred (Aged Care Case Manager).
• Minimum 2 years of case management or team leader experience in NDIS (NDIS Case Manager / Team Leader).
• Strong interpersonal skills to establish rapport and build trusting relationships.
• Excellent verbal and written communication skills.
• Proficiency in documentation and record-keeping.
• Ability to work collaboratively.
• Empathy, compassion, and a non-judgmental attitude.

Why Work at HomeCaring Tranmere?

• Join a supportive and collaborative team dedicated to person-centred care.
• Work in a rewarding environment where your skills are valued.
• Enjoy regular team-bonding social outings.
• HomeCaring Tranmere currently has 150+ clients and is growing
• Opportunity for career growth in a supportive environment.

Apply Now:

Please submit your application with a cover letter indicating the position you are applying for and your resume through Seek. Applications close on September 14th, 2025.

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Salary match, Number of applicants, Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Aged Care Case Manager?
• Do you have experience preparing work rosters?
• Do you have a current Australian driver's license?
• How many years' experience do you have as an NDIS Case Manager?

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