Customer Service Team Leader

Posted Thursday, August 14, 2025 at 2:30 PM

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally.We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors.Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer's products With109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About the role

We're looking for aCustomer Service Team Leaderto join our established team at ourBrisbane plant based in Darrain animmediate and exciting opportunitywithin a global organisation.

In this leadership role, you'll work closely with the Customer Service team toguide daily operations, support our valued customers and account managers, and drive continuous improvement. This is adiverse and customer-centric position, ideal for someone who thrives on building relationships, mentoring others, and delivering exceptional service.

We're seeking a leader with a strong understanding of the print and label manufacturing industry, who can bringtechnical print knowledgeand help translate customer needs into practical, high-quality solutions.

In this exciting and varied role, you will:

• Lead and support the Customer Service team to ensure smooth daily operations.
• Respond to customer inquiries, process orders accurately, and provide timely updates.
• Support Account Managers and inbound customers with quotes, documentation, and coordination.
• Maintain accurate records and ensure efficient documentation processing.
• Resolve customer concerns and collaborate with internal departments for effective solutions.
• Drive process improvements and foster a positive, high-performing team culture.

About you

• You bring provencustomer service experience, ideally within themanufacturing, print, or packaging industry, and understand the pace and precision required in this environment.
• You havestrong leadership experience, with a track record ofmotivating teams, driving performance, and fostering a culture of accountability and continuous improvement.
• Strongcollaboration skills, with the ability to work cross-functionally and build productive relationships across teams to achieve shared goals
• Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
• Highly detail-oriented and process-driven, with the ability to multitask and perform under pressure in a fast-paced environment.
• Must havefull Australian working rights.

The benefits

• Competitive remuneration
• Free onsite parking
• Local & global career opportunities
• Employee Assistance Program (EAP)
• Employee referral program, our employees are rewarded for helping us find great talent
• Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Apply now

Are you Interested or know someone who could be? Let them know If you don't quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter. Position open to candidates with Australian working rights (without restrictions) only.

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

MCC does not accept unsolicited resumes or referrals from recruitment agencies. Any resumes or candidate profiles submitted without a prior signed agreement will be considered the property of MCC, and we will not be liable for any fees related to such submissions.