Quality Assurance Officer

The Business

Patties Food Group is a value-led organisation with a rich Australian history, home to some of our most iconic and enduring brands including Four'N Twenty, Patties, Herbert Adams, Nanna's, Lean Cuisine, Weight Watchers, and On the Menu. Our company values of courage, trust, integrity, and ownership reflect our origin as a proudly local company and have helped form a strong foundation for international growth. Of course, along with brands and great assets, the other vital ingredient in our recipe for success is GREAT PEOPLE, and that is where you come in

The Role

Responsibilities

We are looking for an experienced Quality Assurance Officer to support and drive the overall Patties Quality strategy within Pakenham Operations on our afternoon shift team. Reporting to the Quality Supervisor and working closely with the site operations team, the key purpose of the role is to support the maintenance and continuous improvement of the quality assurance & food safety program onsite so the processes can continue to meet and exceed customer expectations. Your responsibilities will include:

• Educating and engaging production staff regarding GMP requirements and quality standards around production lines
• Conducting daily checks & line-walks on production lines to ensure CCPs, QCPs, and X-Ray checks are met
• Conducting GMP Audits and internal audits to verify quality & production processes
• Assisting the quality manager with internal and external audits
• Maintaining site document control and procedures to ensure compliance with established practices and standards
• Providing food safety and quality training to production staff
• Verifying that staff training levels are sufficient in food production and that personnel responsible for food safety have the appropriate skills and knowledge
• Investigating non-conformances and conducting root-cause analysis
• Advising production and management on quality performance and systems

The Person

To succeed in this role, you will be highly motivated and enthusiastic with excellent communication and interpersonal skills. Experience in quality compliance and manufacturing environment is desirable. You should have:

• At least 3 years' experience in a similar role within the food manufacturing industry
• Initiative and energy to deliver within deadlines
• A strong passion for quality and the ability to work independently and as part of a team
• High attention to detail, problem-solving, and decision-making skills
• Confidence and skills to drive a quality culture and support operational processes
• Excellent verbal and written communication skills

What we offer you

At Patties Food Group, we are passionate about our people, brands, and culture We are an Equal Opportunity employer committed to an inclusive environment where all employees are treated fairly and with respect. Our benefits include:

• Generous employee benefits such as Pie-Day Friday, discounts at our factory outlet, and take-home products
• Employee Assistance Program (EAP), parental leave options, and social activities
• A culture of hunger, humility, and focus

We celebrate diversity and believe that diversity of thoughts, perspectives, and expression is key to building the best product, team, and company. We provide equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic.

We do not accept unsolicited resumes from employment agencies. No fee will be paid for resumes submitted without a valid recruitment agreement. Resumes submitted by agencies shall be deemed the property of Patties Food Group.