Quality Assurance Officer

Accurately document quality assurance actions with internal and external audits
- Recognise training needs across the business and take action to ensure company-w
- Knowledge of quality assurance methods and tools

**Quality Assurance Officer**

**$69,000 + Super + Great Staff Benefits - Full time**

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- Open Pantry Consulting is proud to be recruiting for this position on behalf of LaManna Supermarket_

**What we are passionate about |**
LaManna is a true leader within the food retail industry. As a trusted brand, with a focus on providing exceptional products and service. Our store is our home and our team and customers are our family. Our family comes to work each day with the goal to create a positive impact with those who visit our home.

**How our team is unique |**
Our team is deeply motivated and easily inspired. Joining our family means you are a creature who loves to be around people and are motivated to leave a positive impact in any way you can. We believe in a genuine connection with our customers and team, and from our experience, we know that kindness is the most important trait we look for in our team. Our team members' time is highly valued, and we want to make sure you have a great experience working with us.

**How we look after you |**
We aim to look after our staff as much as we look after our customers. Here are some of the benefits in working with our family.
- Free parking
- Free fresh meals and snacks during your shift
- Free coffee made by our team
- Staff discount card gives both you and your immediate family discounts
- Free gym membership supplied by our friends at Fitness Addix and mental health support through our employee assistance program

Providing you with a healthy and happy environment every day at work speaks to how we run our business and having sincere care for each other, whilst finding the positive in every day is something which is highly valued.

**The Role |**
Our Quality Assurance Officer will monitor the work of our team, including chefs, food production assistants and product developers. The role will oversee the record keeping of the team and prepare appropriate reports for management, ensuring compliance and quality is upheld.

Duties will include maintaining strong overall quality control of products made by LaManna, and adhering to reliability, performance and customer expectation. Inspection of products is part of the job with the obligation to report and document findings.
- You will be competent in interpreting, building upon, and complying with LaManna quality assurance standards
- Accurately document quality assurance actions with internal and external audits and reports
- Recognise training needs across the business and take action to ensure company-wide compliance
- Actively seek continuous improvement and learning on new solutions, technologies, and skills
- Plan, execute, and oversee inspection and testing of our products to confirm quality and conformance to specifications
- Assist LaManna in tracing, detailing and reporting quality levels, environmental, and health and safety objectives
- Ensure timely and accurate investigations with all product complaints or reported quality issues to ensure resolution in accordance with LaManna guidelines and external regulatory requirements
- Collaborate with departments to develop or update company procedures to ensure compliance
- Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
- Excellent computer capability, including database management
- Knowledge of quality assurance methods and tools
- Excellent analytical, problem-solving, and decision-making skills
- A Master's degree in a relative field is essential
- High expectation for excellent verbal and written communication skills
- Proven experience in quality assurance within FMCG is essential for success

The LaManna team is a diverse family, we love to laugh and we have each other's back. If that sounds like a place you'd like to be a part of then we are excited to meet you.