Clinical Coach

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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Brisbane, Australia

158793

We have a fantastic opportunity for a qualified Audiologist or Audiometrist to join our team in Queensland West as a Clinical Coach | Clinician.

This role works in conjunction with the State Sales and Operations Manager of Queensland West and our national Clinical Excellence Manager to continuously improve the performance of the clinical team across our clinics in Queensland, providing ongoing direct support to our Clinicians through coaching, education and training programs.

This is a permanent full-time position, 5 days per week, working in a Clinical Coach Capacity 3 days per week and as Clinician 2 days per week.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

At Sonova, your work can help transform people's lives. We're a team on a mission to help people experience the joy of sound. Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense. Join our mission and become part of our team

What will you be doing?

• Providing support, guidance and coaching to Clinicians, ensuring clinical excellence, compliance and optimal outcomes for our clinics
• Providing input into and conducting the Connect Hearing Clinical Induction Program
• Building and maintaining relationships with Professional Bodies, educational institutions and Hearing Aid Manufacturers
• Representing Connect Hearing at internal and external meetings with key stakeholders as required
• Assessing and diagnosing the extent of client hearing loss using a wide range of techniques, including audiometric tests
• Reporting results of assessments and tests in writing and making referrals to medical practitioners
• Recommending solutions to those with hearing impairment including amplification, implantable devices, medical interventions and assistive listening devices and providing aural rehabilitation programs
• Providing counselling, advice and information to clients and families as a part of overall treatment
• Assisting with the development and management of noise control and hearing conservation strategies
• Providing treatment and management of hearing and communication disorders that may be age related, part of a disability, or acquired as a result of injury or disease

What do you need to be successful in this role?

• University Audiology qualification or TAFE Audiometry Qualification
• Current membership (CCP) or eligibility for membership (CCP) of AudA or ACAud.
• Current QP number or eligibility to obtain one
• Solid audiological skills and knowledge
• Previous experience developing and delivering training
• Previous coaching experience, with ability to influence behaviour change highly regarded
• Excellent levels of customer care and service, and a passion for delivering an amazing client experience
• Well-developed interpersonal, negotiation and problem-solving skills
• Proven ability to achieve KPI's
• Good team working ability
• Commitment to continued professional development
• Ability to learn and understand new software with training

What's in it for you?

• Competitive salary, bonus plan and benefits
• Relocation assistance where applicable
• Paid CPD leave for your professional development
• Salary packaging options
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre and Employee Assistance Program (EAP)
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a global company that is at the forefront of innovation in the hearing industry
• Access to the cutting edge technology of Phonak and Unitron and the opportunity to work with innovative tools such as our online Speech Perception Test
• Ethical client-centered service and clinical autonomy – we give you the tools, skills and practices, you apply them your way
• A strong focus on clinical excellence and skills development
• An environment where clinician input is highly valued and you have the opportunity to be heard and make a difference

Sounds Interesting?

Please apply now or reach out to Careers.ACaustralia@sonova.com for a confidential chat.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.