Customer Service Officer

2 weeks ago

North Batemans Bay, Australia NSW Department of Communities and Justice Full time
Overview

Grade 1/2 - $75,728 - $82,329 p.a. + superannuation and leave loading. Employment Type – Ongoing, Full Time. Location – Batemans Bay.

Your role

As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre's or Service Hub's, providing quality administrative services to our local offices.

What You'll Do

As part of the Child Protection and Permanency Services at Batemans Bay, you will:

  • Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
  • Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
  • Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
  • Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.
What We're Looking For
  • Customer service experience both in person and over the phone.
  • Ability to manage priorities and deadlines while delivering accurate, quality, and timely administrative services.
  • Provide quality clerical support to the caseworker team prioritising team demands to support client families.
  • Strong commitment to teamwork and support to local office.
  • General computer skills including knowledge of Microsoft applications.
Pre-employment checks
  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
  • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
What We Offer
  • A challenging and rewarding career.
  • Flexible, autonomous work environment.
  • Competitive pay and conditions.
  • Training and development opportunities to build and maintain capabilities.
  • Health & Wellbeing and Employee Assistance Programs.
How to apply

Applications close – Wednesday 3rd September 2025 at 11:59pm, AEST. To apply, click the Apply Now button on the DCJ Careers site or through Seek (if applicable). Attach a cover letter (maximum 2 pages) and an up-to-date résumé (maximum 5 pages).

Additional information

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. We do work that really matters. A talent pool may be created for future roles for up to 18 months. For more information visit the DCJ website. For questions, contact the hiring manager or recruitment adjustments contact. Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with varied skills, experience and backgrounds. To learn about our inclusion and diversity initiatives, visit the DCJ website.


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