Trainee Customer Service Officer

4 weeks ago


Newcastle, New South Wales, Australia Lake Macquarie City Council Full time

Add expected salary to your profile for insights

Are you ready to embark on an exciting career journey? We're looking for a passionate individual to join our team as a Trainee Customer Service Officer in our dynamic Customer Service Centre. This is your chance to kickstart your career, gain valuable experience, and pursue your studies simultaneously

Earn while you learn – Get paid while you study a Certificate III in Business Administration

An incredible opportunity to launch your career in a Local Government setting

Enjoy a balanced lifestyle with a 9-day fortnight, corporate fitness and well-being programs

Lake Macquarie City Council is one of the largest employers of training positions in the Hunter region. The Trainee Customer Service Officer is part of Council's Early Careers program – designed to provide you with on-the-job experience, mentoring and support from highly skilled professionals, all while you complete a formal qualification. Additional benefits include paid course fees and paid study time while gaining valuable skills and experience. Earn while you learn and kick-start your career with Lake Mac Council

ABOUT THE JOB

This is an exciting opportunity to work within our Customer Service team whilst also learning about the vast array of services Lake Mac provides to the community. The role will collaborate with a diverse range of professionals who are passionate about serving the community, working together to achieve common goals and making a positive impact.

A member of the Customer Service team, you will be responsible for assisting our customers with their enquiries, liaising with internal departments and sharing information and knowledge with team members. You will gain experience in our call centre, handling around 70 calls per day, enhancing your skills in communication, problem solving and interpersonal skills.

At the end of this traineeship, you may have the opportunity to gain further employment for an additional 12 months as a qualified Customer Service Officer.

The position is located at Council's Administration Building, currently located in Wallsend NSW. The position may involve some travel to office locations within Lake Macquarie. You will be rostered to work between 8am and 5pm, Monday to Friday.

In this role, we will support you to:

Ensure customer information, documentation and requests are recorded accurately and in accordance with the required standards and policies.

Develop strong communication skills to successfully handle customer interactions

Be proactive as a customer centric champion and provide suggestions for process improvement that will also contribute to a positive team environment.

Read the position statementhere to learn more.

Candidates who have completed a similar or higher-level qualification may not be eligible to apply.

WHAT WE OFFER

Receive a wage whilst studying towards a qualification starting from $855.38 per week

Payment of all course fees

Paid time to study and attend compulsory classes

Yearly pay reviews and increases based on performance

35 hour working week with nine-day fortnight

Four weeks paid annual leave

Be mentored and work closely with Team of qualified professionals in a supportive, empowering, innovative and collaborative work environment

We are seeking enthusiastic, confident and vibrant people to join our team. If you are eager to learn, grow, and develop both professionally and personally, this opportunity is for you. We believe in nurturing talent and providing a platform for continuous improvement. You do not need to have a lot of experience and applications from school leavers are encouraged. Ideally you will be able to demonstrate:

Interest and experience in customer service

Committed to completing the training course requirements over 12 months

Enjoy working in a team and interacting with customers

Have a good attention to detail and are organized

Strong computer skills and experience using Microsoft applications including Outlook, Word, and Excel

HOW TO APPLY

If this job sounds like you, we would love to hear from you Get your application in by 11:59pm, Sunday 13th July 2025.

Check out the FAQs and Guide to Applying before starting your application.

Click the 'Apply Now' button below to start your application. You will need to upload a resume and provide responses to application questions based on the position statement.

You will hear back from us by Tuesday, 15th July 2025

If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact Ashlea Norris, Talent Acquisition Advisor for a confidential discussion on 02 4921 0759 or via email alnorris@lakemac.nsw.gov.au or click here for more information.

Unlock job insights

Salary match Number of applicants Skills match

Newcastle, Newcastle, Maitland & Hunter NSW

9d ago

Expressions Of Interest - Temporary Administrators

GWG Recruitment

Newcastle, Newcastle, Maitland & Hunter NSW

6d ago

Charlestown, Newcastle, Maitland & Hunter NSW

5d ago

What can I earn as a Customer Service Representative

#J-18808-Ljbffr
  • Trainee Accountant

    15 hours ago


    Newcastle, New South Wales, Australia Plastic Bottle Supplies Limited Full time

    Trainee Accountant - Business Advisory ServicesAdvisoryJoin our team as a Trainee Accountant at PKFGreat career opportunity for trainee accountantsJoin our business advisory services team in 2026Newcastle and Sydney officesThe opportunityAre you looking for an exciting opportunity to kickstart your career in accounting? PKF Sydney and Newcastle, a key member...


  • Newcastle, New South Wales, Australia Lake Macquarie City Council Full time

    Are you looking to kick start your career? Obtain a Nationally Recognised Qualification and valuable experience in Valuation and Property Development with a Traineeship at Lake Mac CouncilEarn while you learn – Get paid while you study a Certificate IV in Legal Services and any additional electives that may be required to be completed from the Certificate...

  • Trainee Accountant

    3 weeks ago


    Newcastle, New South Wales, Australia Plastic Bottle Supplies Limited Full time

    Join our team as an audit trainee at PKFPKF are looking for a number of candidates to join our team in trainee positions. The role is a perfect opportunity to gain exposure to the provision of audit and assurance services in a professional working environment.The opportunityAre you a university student completing a commerce degree, ready to kickstart your...


  • Newcastle, New South Wales, Australia NSW Department of Communities and Justice Full time

    Customer Service Officer - Hunter DistrictJoin to apply for the Customer Service Officer - Hunter District role at NSW Department of Communities and JusticeContinue with Google Continue with GoogleCustomer Service Officer - Hunter District2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer - Hunter District role at NSW...


  • Newcastle, New South Wales, Australia beBeeOpportunity Full time $38,080 - $54,400

    Pharmacy Assistant TraineeWe are seeking a dedicated and enthusiastic individual to join our pharmacy team as a trainee assistant. In this role, you will have the opportunity to gain hands-on experience in providing healthcare solutions, counselling customers, and maintaining shop appearance.Key Responsibilities:Assist pharmacists with dispensing medication...

  • Unaccredited Trainee

    3 weeks ago


    Newcastle, New South Wales, Australia Hunter New England Local Health District Full time

    Opportunity to come work for Hunter New England Health.The Unaccredited Trainee roles on offer are for John Hunter Hospital.Great opportunity for Obstetrics and Gynaecology training for College training pathway. Employment Type: Temporary Full TimePosition Classification: JMO Unaccredited TraineeRemuneration: $110,986 - $139,187 per annumHours Per Week:...

  • Trainee Drafter

    4 days ago


    Newcastle, New South Wales, Australia WGA (Wallbridge Gilbert Aztec) Full time

    About UsWGA is an Australian and New Zealand company like no other – we are owned by our employees, loved by our long-term clients and have deep roots in our communities. With a team of over 690 people, WGA provides a rich, diverse, and empowered workplace, and offers you a chance to work alongside some of the best in the business. Our specialist engineers...


  • Newcastle, New South Wales, Australia beBeeAccountant Full time $40,000 - $60,000

    Exciting Career Opportunity for Trainee AccountantsWe are seeking highly motivated and ambitious individuals to join our team as Trainee Accountants. This is a fantastic opportunity for someone looking to start a career in accounting and gain valuable experience.About the RoleAssisting with data entry and bookkeeping tasksPreparing financial statements and...


  • Newcastle, New South Wales, Australia Randstad Australia Full time

    This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options.$35.15 per hour + superStarting this month through to 19/12/2025 (potential for extension)Based in Newcastle, Hybrid working...

  • Trainee

    2 weeks ago


    Newcastle, New South Wales, Australia Southern NSW Local Health District Full time

    Hunter New England Local Health District CAM26217 Requisition #Employment Type:TemporaryFull TimeRemuneration: -Hours Per Week:38Requisition ID:CAM26217Living in our regionHunter New England is a large, diverse area and is roughly the size of England. This beautiful area has appealed to many an urban professional who is seeking a relaxed lifestyle. You can...