House Manager

About Us

We are a registered NDIS and Child Safety services provider, deeply committed to delivering high-quality and personalised supports. As part of our dedication to the safety and wellbeing of the people we support, we recognise and uphold the Ten National Principles for Child Safe Organisations. These principles, among others, guide our policies, practices and culture to ensure safe, inclusive and empowering environments for everyone we support.

Compassion, Equality, Integrity, and Sustainability are the core values we live and work by, and are looking for these in the people, who choose to work with us.

The Opportunity

We are seeking a House Manager to lead 2 homes based in the Caboolture and Morayfield region. Regular travel between these homes will be a requirement of this role. Onboarding and induction of up to 2 weeks is to be completed in person at our head office in Mooloolaba.

Key Requirement: Fortnightly Friday team meetings required at our Mooloolaba and Caboolture offices.

This role is ideal for someone with previous House Management or Case Management experience who thrives in a leadership position. You will be responsible for overseeing day-to-day operations, managing a team of support workers, and ensuring high-quality care for the individuals we support.

What You'll Do

Lead and inspire a team of approximately 30 support staff, fostering a positive, professional, and high-performing culture.

Promote trauma-informed support, evidence-based practices, and reflective professional dialogue.

Mentor, develop, and support team members to deliver high-quality care.

Identify and mitigate potential risks and hazards within the home environment.

Case Management & Client Support:

• Provide comprehensive assessment and individualised case management to support participants and young people in our care.
• Develop and implement case plans that address individual needs, goals, and challenges.
• Conduct ongoing risk and needs assessments to ensure the best outcomes for each individual.
• Write Positive Behaviour Support Plans and incident reports in line with industry standards.
• Foster self-determination and active participation among individuals receiving support.

What We're Looking For:

• Essential Experience & Qualifications
• Minimum Bachelor's Degree in Community Services, Social Work, Psychology, or a related field desirable (Diploma accepted with substantial experience).
• Proven experience in team leadership and management in the disability, child protection, or social services sector.
• Strong background in case management with experience in planning, intervention, and risk assessment.
• Ability to work effectively in a fast-paced environment with a commitment to excellence.
• Understanding of Child Safety Standards, Disability Services Standards, relevant legislation and maintaining compliance.
• Exceptional communication and relationship-building skills.

Compliance & Other Requirements

• Australian working rights.
• Current QLD driver's licence (reasonable adjustments will be made for stable medical conditions which allow the inherent requirements of the role to be performed safely).
• Hold or have the ability to obtain an LCS check, Blue Card, and Yellow Card.

Why we think you'll love working for us

• Meaningful Work – Make a difference in the lives of vulnerable young people and adults.
• Rewards and recognition program - including a birthday and anniversary gift
• Growth & Development – Opportunities for training and career progression.
• Supportive Team – Join a values-driven team and work with real purpose, passion, and impact.
• Access to free and confidential Employee Assistance Program

Our Commitment to Diversity & Inclusion

At Thrive House, we wholeheartedly embrace diversity and equal opportunity. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We Look Forward to Your Application

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Our Application Questions

• Do you have customer service experience?
• How many years' experience do you have as a House Manager?
• Which of the following statements best describes your right to work in Australia?
• How many years of people management experience do you have?
• Do you have a current Australian driver's licence?
• Do you have a current Working With Children (WWC) Check?
• Have you completed a qualification in community services?
• Which of the following First Aid accreditations do you currently hold?

Any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory should be included here to help fast-track investigation.