Client Services Consultant

2 weeks ago

Melbourne, Victoria, Australia Fat Zebra Full time

Join to apply for the Client Services Consultant role at Fat Zebra

2 days ago Be among the first 25 applicants

Join to apply for the Client Services Consultant role at Fat Zebra

Get AI-powered advice on this job and more exclusive features.

About Fat Zebra

Fat Zebra is a proud Australian digital payments company on a mission to make online transactions seamless, secure, and scalable. We provide flexible, developer-friendly payment solutions that support over 45,000 businesses of all sizes across Australia from ambitious startups to enterprise-level platforms.

We simplify the payments process so that our customers can focus on what matters most: growing their businesses. Our innovative technology and expert support help them confidently navigate the complexity of the payment's ecosystem.

About The Position

Fat Zebra's Client Service Consultant plays a key role in supporting and growing our merchant relationships

Reporting to the Head of Client Services, you'll act as a trusted partner to our existing merchants helping them get the most out of our platform, resolving technical questions, and working closely with our sales and product teams to meet our merchants' evolving needs

In addition, this position is a heavily focused relationship building with a technical edge. You'll support merchant's post-sale, helping them solve problems and achieve their goals while monitoring account health, engagement, and opportunities to grow revenue.

About The Role

Fat Zebra's Client Service Consultant will have several areas of responsibility:

Build and maintain strong, trusted relationships with a portfolio of merchants
Working within a team roaster with operational hours being 8am -8pm
Partner with the sales team to support account expansion opportunities and drive merchant success
Troubleshoot technical issues where needed (e.g., platform behaviour, payment flow queries) and collaborate with internal teams for resolution
Conduct regular check-ins and account reviews with merchants to ensure satisfaction and identify opportunities for optimisation &
Monitor account performance, health metrics to pre -empt issues and maintain merchant engagement

What You Bring

2–5 years in a customer-facing role such as account management, customer success, or technical support ideally in a fintech, SaaS, or payments environment
Strong interpersonal skills with a passion for building lasting customer relationships
A solid understanding of technical systems (APIs, payment flows, basic troubleshooting), with the ability to confidently engage in technical discussions without needing to be an engineer
Excellent written and verbal communication skills with the ability to translate between business and technical contexts
Strong organisational skills with the ability to manage multiple priorities across accounts
Exposure to tools like Postman, CRM/ticketing systems (e.g. HelpScout, HubSpot), and reporting dashboards
Collaborative mindset and eagerness to work cross-functionally with support, sales, product, and engineering.

Essential Information You Need To Know

Satisfactory national police check
Working arrangements, hybrid with a min of 3 days in office.

Seniority level

Seniority levelAssociate

Employment type

Employment typeFull-time

Job function

Job functionOther

Referrals increase your chances of interviewing at Fat Zebra by 2x

Get notified about new Client Services Consultant jobs in Melbourne, Victoria, Australia.

South Wharf, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

Coordinator Customer Support - Melbourne

Melbourne, Victoria, Australia 1 month ago

South Wharf, Victoria, Australia 5 days ago

Coordinator Customer Support - Melbourne

Melbourne, Victoria, Australia 1 month ago

Coordinator Customer Support - Melbourne

Melbourne, Victoria, Australia 2 months ago

Moorabbin, Victoria, Australia 2 weeks ago