Client Service Consultant

Administration & Support, Retail Banking

Our dynamic Client Service team is dedicated to supporting customers of our retail bank, serving as the friendly and knowledgeable first point of contact for clients through our interactive live chat platform.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

As a Client Service Consultant, you will be responsible for understanding our clients' needs regarding their financial products and services. You will showcase your ability to ask insightful questions and provide effective solutions to our customers through live chat and phone, as needed. This role also involves occasionally making outbound calls to our clients, advisors, or brokers.

Additionally, you will identify and escalate issues to supervisors, including opportunities for enhancing our best practice guides, and direct queries to the appropriate support teams.

• An ability to achieve and exceed targets while working in a fast-paced environment.
• Exceptional written and verbal communication skills, with a proven high level of accuracy and typing skills.
• Strong skills in time management, decision making, and prioritisation.
• Take ownership of supporting and resolving client needs and an ability to adhere to standards by following contact centre processes and guidelines.
• Deliver excellent customer service while being empathetic and resolving queries in a timely manner.
• Navigating and resolving multifaceted client issues by utilising critical thinking and your knowledge of our products and services.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• Hybrid and flexible working arrangements.
• One wellbeing leave day per year and up to five additional days leave based on length of service.
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent.
• Paid volunteer leave and donation matching.
• Range of benefits to support your physical, psychological and financial wellbeing.
• Access to a wide range of learning and development opportunities.

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.