Senior Business Improvement Officer

2 days ago

Canberra, ACT, Australia Careers at Council Full time
Overview

Senior Business Improvement Officer role at Careers at Council (Full-Time 2 year Term Contract) — Location: Yass, NSW (within easy reach of Canberra).

Drive Change. Deliver Impact. Lead Improvement. Yass Valley Council is seeking a dynamic Senior Business Improvement Officer to lead organisation-wide transformation. This newly created role offers a unique opportunity to enhance service delivery, boost operational efficiency, and align strategy through smart frameworks, evaluation, and reporting. Closes: 21.9.25.

The Role

Reporting to the CEO, you'll lead Council's business improvement agenda by:

  • Embedding systems thinking and performance measurement across teams
  • Driving a culture of innovation and continuous improvement
  • Facilitating workshops and capability-building initiatives
  • Leading end-to-end service reviews to enhance delivery, reduce costs, and boost revenue
  • Integrating customer insights into service redesigns
  • Preparing high-quality reports, presentations, and business cases
  • Aligning service reviews with corporate planning and reporting
  • Monitoring outcomes from the Financial Sustainability Roadmap
  • Managing consultants to ensure quality insights and tangible results
  • Overseeing benefit realisation reporting across financial and non-financial metrics
What We Offer
  • A supportive workplace culture committed to innovation and improvement
  • An inclusive culture where all our people are valued and equal employment opportunity, diversity and differences are respected
  • Health and Wellbeing program - annual flu vaccinations and injury prevention program
  • Access to confidential Employee Assistance Program (EAP) service for you and your family
About You
  • You hold a relevant tertiary Business or Project Management-related qualification and/or demonstrated relevant experience
  • You have demonstrated expertise in service planning, strategic analysis, or business improvement within a complex organisation
  • Your proven ability to lead and deliver high-impact projects
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Government Administration

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