Senior Officer, Future Resident Engagement

Apply now Job no: 576811
Work type: Part-time
Location: Geelong - Waurn Ponds, Melbourne - Burwood, Flexible
Categories: Marketing and Communications, Student Services

• Based at our Geelong, Waurn Ponds Campus or Melbourne Burwood Campus
• Part-time 0.8 FTE and fixed-term from early November 2025 until December 2026
• HEW 6 $96,276 - $103,971 (pro rata, part time) + 17% Superannuation

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

About the role:

Working within an agile, supportive team, this role primarily involves promoting Deakin's on-campus accommodation to prospective undergraduate and postgraduate students.

Superior communication, relationship management and stakeholder engagement is crucial for this role in attracting and engaging prospective students and collaborating with internal and external stakeholders to meet business objectives

Who are we?

Deakin is a cutting-edge public university headquartered in Victoria, revolutionising education with 61,000 students across our campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India, and our vibrant online environment. We\'re proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world\'s universities.

As the Senior Officer, Future Resident Engagement you will:

• Support the team in the coordination and delivery of a broad range of future engagement strategies, events, school visits and activities , including communications, presentations, tours, and expos.
• Plan and prioritise work and critical activities, recognise barriers to achieving outcomes.
• Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to serve the customer better.
• Strive for excellence and regularly consult with clients to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required.
• Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support.

To be successful, you'll have:

• A Degree with subsequent relevant experience; or Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields or a combination
• Experience in one or more of marketing, student recruitment, communications, account management, events or related areas.
• Superior interpersonal, verbal and written communication skills, including confidently addressing both large and small audiences.
• Experience project managing activities or programs of work to achieve key objectives and managing a CRM system and advanced ability to use the wider Microsoft suite

Here\'s how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Angela Fragiacomo, Marketing and Communications Manager on angela.fragiacomo@deakin.edu.au

For a copy of the position description, please see below:

Applications for this position close at 11.55pm Sunday the 28th of September

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come to Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: 16 Sep 2025 AUS Eastern Standard Time
Applications close: 28 Sep 2025 AUS Eastern Standard Time