Admissions Officer

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and most recently in Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor's and postgraduate degrees, and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for Admissions Officer to be part of our team at Victoria University Sydney and Brisbane in our Sydney campus.

About Victoria University Sydney and Brisbane (https://www.vu.edu.au/vu-sydney)

VU is a world-class university, ranking in the top 3% of universities worldwide. Operated in partnership with the Education Centre of Australia, VU Sydney offers globally- recognised, industry-relevant courses to international students at a modern and accessible campus in the heart of one of the world's most liveable cities. With great places to study, relax or seek advice from our supportive staff, students are equipped with the skills, knowledge and confidence to succeed at university.

As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with us and is self-motivated and an enthusiastic 'go-getter'.

Key Responsibilities:

• Application Processing: accurately assess and process international student applications in line with VU admission policies and entry requirements. Ensure timely data entry and record maintenance in student management systems (e.g., StudyLink, Salesforce, TechOne, Sone, Meshed
• Offer Management: prepare and issue Letters of Offer, Conditional Offers, and CoEs (Confirmation of Enrolments) in accordance with CRICOS and institutional guidelines. Follow up on outstanding documentation and maintain accurate records for compliance purposes.
• Communication & Stakeholder Liaison: respond to enquiries from agents, applicants, and internal stakeholders in a professional and timely manner. Liaise with recruitment, student services, student administration, enrolments finance, marketing where clarification or approval is required.
• Compliance & Quality Assurance: Ensure adherence to ESOS, CRICOS, and other regulatory frameworks when assessing applications. Assist in audits and quality checks to maintain data integrity and compliance.
• Reporting & Workflow Support: Maintain targetsheet and spreadsheets up to date and support regular reporting of admissions data. Escalate complex or non-standard cases to senior staff or the Admissions Manager as needed.
• Team Contribution & Continuous Improvement: Actively participate in team meetings, training sessions, and process improvement initiatives. Provide backup support to peers during high-volume periods or staff absences.
• Projects: Undertaking projects as required by the Admissions Manager

As the successful candidate you will ideally have:

Qualification:

• Diploma level or equivalent experience

Experience in:

• the international education sector
• an international admissions team in Australia
• academic assessment
• working with multiple stakeholders

Knowledge: Understanding of relevant regulatory requirements including but not limited to the ESOS Act and National Code. Understanding of education qualifications and how to assess them

Skiils:

• Technology capable (does not need training on how to use Microsoft tools)
• Fast learner (will need to learn internal systems)
• Can work independently

In return we will offer you:

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Free access to LinkedIn Learning

EEO Statement

At ECA, we champion our organisational values which includes 'Celebrate diversity and inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact Aline Endo at aline.endo@eca.edu.au

Thank you for your interest in the position with the ECA Group