Solutions Engineering Manager, ITSM/ESM

3 weeks ago

Sydney, New South Wales, Australia Atlassian Full time

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for a dynamic team member & leader who will both teach and learn from all of us on the Solutions Engineering team. In this role you will report to the Global Head of Solutions Engineering.

In this role, you will:

Lead a Solutions Engineering team

Motivate and coach your team

Prioritise and drive key results

Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities

Partner with sales management to align the SE team to sales goals

Be a player/coach who works with your team on, and delivers deeply compelling presentations to customers andprospect

Work with product management to advance Atlassian's product line and provide customer feedback

More about you:

You have 5-7 years of experience interacting with enterprise customers in a pre-sales or consulting leadership capacity.

You also have knowledge of and experience within the ITSM/ESM domain for 3+ years.

You're a proven team leader and motivator who can interpret complex problem statements, boil them down into simple solutions, and collaborate with prospects, channel partners, the Atlassian sales team and the broader SE team to foster success of the team & the individuals in your charge.

You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.

You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

Don't see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

#J-18808-Ljbffr

  • Solutions Engineering Manager, ITSM/ESM

    3 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a...

  • Solutions Engineering Manager, ITSM/ESM

    6 days ago

    Sydney, New South Wales, Australia Atlassian Full time

    Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a...

  • Solutions Engineering Manager, ITSM/ESM

    5 days ago

    Sydney, New South Wales, Australia Atlassian Full time $150,000 - $200,000 per year

    OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part...

  • Chief Solutions Architect

    5 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time

    Unlock Your Leadership PotentialAre you a dynamic team leader and technical expert looking for a challenging role? We're seeking an experienced Solutions Engineer to lead our team in delivering exceptional customer experiences.Lead a high-performing Solutions Engineering team to drive business growth and results.Motivate and coach your team members to...

  • ServiceNow ITSM/ITOM Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeServiceNow Full time $108,571 - $119,893

    Job Title: ServiceNow ITSM/ITOM SpecialistAbout Us:We are a global leader in next-generation digital services and consulting, enabling clients worldwide to navigate their digital transformation.Job DescriptionAs a ServiceNow ITSM/ITOM specialist, you will be responsible for implementing and supporting our AI-powered core, empowering the enterprise with agile...

  • Strategic PAM Solutions Engineer

    8 hours ago

    Sydney, New South Wales, Australia beBeeCybersecurity Full time $180,000 - $220,000

    Privileged Access Management (PAM) Solution ArchitectWe are seeking a highly skilled and experienced Privileged Access Management (PAM) solution architect to lead the design and implementation of robust PAM solutions across our organization.This role plays a key part in strengthening our cybersecurity posture by ensuring the secure management of privileged...

  • Lead - Solution Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Freshworks Inc. Full time

    Freshworks makes it fast and easy for businesses to delight their customers and employees.We dothis by taking a fresh approach to building and delivering software that is affordable, quick toimplement, and designed for the end user.Headquartered in San Mateo, California, Freshworks hasa global team operating from13 global locationsto serve more than 65,000...

  • Cloud Database Solutions Engineer

    5 days ago

    Sydney, New South Wales, Australia beBeeSoftwareEngineering Full time

    Job OverviewThis role is focused on contributing to the design, development, and implementation of cloud-based database services solutions. As a member of the Database Engineering team, you will collaborate with customers, stakeholders, and other developers to understand and define customer needs.The primary goal of this role is to create specifications and...

  • Lead - Solution Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Freshworks Inc. Full time

    Freshworks makes it fast and easy for businesses to delight their customers and employees. We dothis by taking a fresh approach to building and delivering software that is affordable, quick toimplement, and designed for the end user. Headquartered inSan Mateo, California, Freshworks hasa global team operating from13 global locationsto serve more than 65,000...

  • Salesforce Solution Engineer

    5 days ago

    Sydney, New South Wales, Australia Dxc Consulting & Engineering Services Full time

    4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionDXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.The...