Customer Service Officer

4 weeks ago

Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time
Overview

Join to apply for the Customer Service Officer role at NSW Department of Communities and Justice

Talent Pool for current and future ongoing and temporary vacancies. We are creating a Talent Pool for the South Western Sydney District. Clerk Grade 1/2 - $75,728 - $82,329 p.a. + superannuation and leave loading. Employment Type – Full Time and Part Time. Locations – Bankstown, Campbelltown, Fairfield, Ingleburn, Liverpool.

Your Role

As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre's or Service Hub's, providing quality administrative services to our local offices.

What You'll Do
  • Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
  • Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
  • Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
  • Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.
What We're Looking For
  • Customer service experience both in person and over the phone.
  • An ability to deal with completing priorities and deadlines while achieving accurate, quality and timely administrative services.
  • Provide quality clerical support to the caseworker team prioritising team demands to support client families.
  • Strong commitment to team work and support of the local offices.
  • General computer skills including knowledge of Microsoft applications.
Appointment and pre‑employment checks
  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
  • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
What We Offer
  • A challenging and rewarding career.
  • Flexible, autonomous work environment.
  • Competitive pay and conditions.
  • Training and development opportunities to build and maintain capabilities.
  • Health & Wellbeing and Employee Assistance Programs.
How to Apply

Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

Notes

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.


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