Infrastructure Specialist

Overview

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What You'll Be Doing

The Platform Engineering (Infrastructure Specialist) will oversee a team responsible for the day-to-day health, stability, and performance of the Azure-based infrastructure platform. In addition to hands-on engineering responsibilities, this role includes team coordination, technical leadership, quality assurance, and client interaction to ensure service delivery aligns with Microsoft best practices and client-specific requirements.

What You'll Be Doing (Expanded)

The Platform Engineering (Infrastructure Specialist) will oversee a team responsible for the day-to-day health, stability, and performance of the Azure-based infrastructure platform. In addition to hands-on engineering responsibilities, this role includes team coordination, technical leadership, quality assurance, and client interaction to ensure service delivery aligns with Microsoft best practices and client-specific requirements.

Technical Oversight & Leadership

• Lead and mentor a geographically distributed team of platform engineers responsible for supporting both production and non-production workloads hosted in Microsoft Azure. Establish technical direction, enforce engineering best practices, and provide hands-on guidance to resolve day-to-day operational challenges.
• Act as the highest-level technical escalation point (L3) for complex infrastructure-related incidents, including degraded performance, VM unavailability, OS-level faults, and network reachability issues. Provide root cause analysis and preventative recommendations to avoid recurrence.
• Review, validate, and approve proposed infrastructure changes, automation scripts, and configuration updates submitted by the team. Ensure all changes meet enterprise architectural patterns, adhere to security and compliance policies, and minimize risk to critical systems.
• Champion platform-wide consistency by driving adherence to Microsoft's Cloud Adoption Framework (CAF) and client-specific governance models. This includes enforcement of resource tagging standards, RBAC policies, NSG configurations, and high availability/disaster recovery (HA/DR) architectures.
• Collaborate with architects and security teams to assess and implement hardening requirements, architectural improvements, and modernization initiatives, while balancing risk and operational stability.
• Continuously assess team performance and technical maturity; identify skill gaps and align upskilling activities with emerging Azure features, operational tools, and evolving client needs.

Operational Responsibilities

• Ensure the platform team's daily tasks are executed, including VM patching (RHEL and Windows), backup validation, performance monitoring, and lifecycle operations.
• Coordinate and oversee the team's integration with monitoring tools such as Azure Monitor and Dynatrace for observability and proactive issue detection.
• Monitor patch compliance, backup status, and performance metrics, and drive remediation activities as needed.
• Perform operational support for production and non-production servers hosted on Microsoft Azure.
• Manage and maintain system availability, performance, and patch compliance using Azure-native tools and automation.
• Ensure adherence to tagging policies, RBAC controls, NSG configurations, and HA/DR practices as per Microsoft Cloud Adoption Framework (CAF).
• Troubleshoot and resolve infrastructure-related incidents (L2/L3), including those related to VM performance, boot failures, and network reachability.
• Collaborate with the client's service desk and change management functions to fulfill service requests and planned changes.
• Integrate with the existing monitoring framework (Azure Monitor + Dynatrace) to ensure platform observability and proactive incident response.
• Participate in the review and implementation of hardening recommendations, within the boundaries of agreed service scope.
• Support cloud-native backup and recovery validation activities; raise concerns if protection gaps are identified.
• Contribute to infrastructure documentation and knowledge base articles to support operational continuity and knowledge transfer.

Service Management & Collaboration

• Act as a primary point of contact for the client's service desk and change management team for escalations, approvals, and technical guidance.
• Participate in change advisory board (CAB) meetings and lead the team's contribution to planned maintenance activities.
• Coordinate response to audits, compliance checks, and service improvement plans.

People & Process Management

• Allocate work across the team, monitor performance, and ensure SLA adherence.
• Coach and upskill junior engineers; conduct technical reviews and knowledge sharing sessions.
• Maintain and improve runbooks, KB articles, and system documentation to ensure continuity of operations and support cross-training.
• Support resource planning, onboarding of new team members, and ongoing team development initiatives.

Working Conditions

• Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one. Must be an Australian Citizen
• Permanent or contract opportunity
• Work onsite full time
• Canberra based but open to other locations

What will make you successful in this role?

• 2+ years of hands-on experience managing infrastructure in a Microsoft Azure/RedHat environment.
• Proficiency in supporting both RHEL and Windows Server-based virtual machines.
• Strong understanding of Azure IaaS services, including virtual machines, storage accounts, load balancers, NSGs, and availability sets/zones.
• Experience with infrastructure patching using native Azure tools (e.g., Update Management, Azure Automation).
• Familiarity with monitoring and observability tools, particularly Azure Monitor and Dynatrace.
• Solid troubleshooting skills across compute, networking, and OS-level issues.
• Understanding of ITIL processes (incident, change, problem, configuration management).

Desirable Qualifications

• Microsoft Certified: Azure Administrator Associate, Azure DevOps Engineer or equivalent certification.
• Red Hat Certified: RHCSA or equivalent
• Experience working in government or highly regulated environments.
• Exposure to infrastructure-as-code (IaC) using Terraform or ARM templates.

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way. The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent "as-a-service" providers in the market.

Why you'll love working here

Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A Strong Set Of Company Values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable Employee Benefits
Career growth via succession planning, internal mobility programs, and mentorship opportunities. Ongoing investment in professional development through industry certifications. Employee benefits, recognition, and wellbeing platform. Mental health support through our Employee Assistance Program. Support for family and caring responsibilities, including paid parental leave. Employee referral program, with monetary incentives offered.

Commitment to supporting Australia's veterans
Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs' Veteran Employment Commitment (VEC) and is committed to supporting Australia's veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.

Careers | Atturra

EEO/Recruitment We are an equal opportunity employer and welcome applicants from all backgrounds. We do not discriminate on the basis of gender, race, religion, sexual orientation, age, disability, or any other status protected by law.

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