Technical Service and Sales

4 weeks ago

Melbourne, Victoria, Australia MAHLE Full time
Your Contribution

As an Aftermarket Technical Service & Sales Specialist, you will be responsible for deploying technical training and managing customer accounts across the Australian region. This role encompasses claim handling, technical support, and sales development—ensuring alignment with MAHLE Group's strategic goals and contributing to the growth of the Aftermarket organization.

  • Act as the primary contact for all topics, questions, and projects related to Technical Training & Documentation for MAHLE Aftermarket.
  • Develop new training concepts, content, and formats; define and execute the annual training plan.
  • Initiate and produce technical brochures, videos, and other training formats.
  • Conduct visits to customer branches, outlets, and garages to promote MAHLE products and gather market intelligence.
  • Implement training KPIs and evaluate training effectiveness across the region.
  • Serve as the point of contact for all claim management topics and projects.
  • Collaborate closely with Quality Assurance to monitor and resolve open claims in Australia.
  • Provide feedback to management on recurring quality issues and support continuous improvement initiatives.
  • Manage existing customer accounts while identifying and developing new business opportunities.
  • Build strong business relationships and present growth strategies to senior leadership.
  • Track and review business performance, adjusting strategies to meet targets.
  • Stay informed on industry trends and competitor activity to maintain a competitive edge.
Your Experience & Qualifications
  • Minimum 5 years of experience in quality, technical service, or project roles within the automotive industry.
  • Experience in automotive and/or aftermarket sectors is required.
  • Onsite maintenance experience is preferred.
  • Familiarity with MAHLE guidelines, processes, and products is a plus.
  • Strong analytical, conceptual, and organizational skills.
  • Strategic orientation with a proactive and flexible mindset.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Exceptional presentation skills and the ability to interface with managers, suppliers, and customers.
  • Intermediate to advanced proficiency in Microsoft Office, especially PowerPoint and Excel.
  • Strong knowledge of business development and sales growth techniques.
  • Sharp negotiation and networking skills.
  • Team player with strong collaboration skills.
  • Proven problem-solving and negotiation abilities.
  • Willingness to travel as required.
  • Organized, credible, and engaging with the ability to influence and communicate effectively.
  • Self-motivated and goal-oriented with a proactive approach to tasks.
  • Adaptable to changing priorities and comfortable in a dynamic work environment.
Our Offering

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you don\'t meet every single requirement. You may just be the right candidate for this or other roles

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions?

ANUSIT.DOKTHAISONG@MAHLE.COM


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