Office Manager

We are seeking a passionate, highly capable and results-driven Office Manager to join our dynamic team at Salamander Bay Doctors.

Overview

As our Office Manager, you will be at the forefront of driving profitability and growth. You will guide a team of Nurses and Medical Receptionists and collaborate with the Doctors & Co. management team in supervising the clinic. If you have a passion for driving results and empowering teams, we are excited to have you on board.

You will be responsible for:

• Leadership & Management: Lead multidisciplinary teams, including doctors, nurses, and administrative staff.
• Healthcare Compliance & Regulations: Knowledge of healthcare laws and accreditation requirements.
• Crisis & Emergency Management: Handle medical emergencies, staffing shortages, and operational disruptions effectively.
• Operational & Organisational Skills: Ensure smooth patient flow, appointment scheduling, and high-quality patient care.
• Process Optimisation: Streamline workflows to reduce wait times and improve efficiency.
• Resource Allocation: Manage medical supplies, staffing, and facility maintenance efficiently.
• Communication & Interpersonal Skills: Liaise between medical staff, patients, and external stakeholders; address disputes and patient complaints professionally.
• Financial & Business Management: Budgeting, cost efficiency, revenue cycle management, and financial planning.
• Vendor & Contract Negotiation: Procuring medical equipment and services at competitive rates.
• Monthly Targets & Budgets: Ensure clinic operation aligns with monthly targets and budget.
• Health Promotion & Prevention: Optimise health promotion strategies to improve patient outcomes.
• Technical & Analytical Skills: Healthcare IT & EMR systems, data-driven decision making, and using Medicare items and billing software.
• Quality & Risk Management: Implement protocols to reduce medical errors and enhance patient safety.
• Regulatory Changes & Compliance: Stay updated with evolving healthcare policies.
• Crisis Management: Respond to public health emergencies and facility issues.
• Continuous Improvement: Drive innovation in patient care, workflow efficiency, and staff performance.

To be successful in this role, you will ideally have:

• Exceptional leadership and motivational skills to inspire nurses and receptionists to deliver exceptional clinic performance.
• Excellent analytical skills with the ability to interpret data to inform strategic decisions.
• Minimum 2 years of prior Office Manager experience.
• Prior experience in the medical & health field is highly preferred.
• Collaborative, solution-oriented mindset with a focus on continuous improvement.
• Excellent communication and negotiation skills and ability to cultivate lasting relationships.
• Advocate for safety, compassion and active listening in the workplace.
• Experience with relevant software (Pracsoft, Medical Director and Best Practice).
• Experience with diverse patient groups (e.g., adolescents, aged care, migrants/refugees, Aboriginal and Torres Strait Islander peoples).
• CPR/Triage training, and management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste.

About Us

Doctors&Co is a leading healthcare provider dedicated to delivering exceptional medical services across Australia. Our commitment to excellence, innovation, and patient-centric care sets us apart in the healthcare industry.

Get in touch

If you would like to know more about this role/clinic, please apply now or send your CV to hr@doctorsandco.com.au

Location: Salamander Bay, NSW, Australia