Retail Store Manager

Overview

Join to apply for the Retail Store Manager role at Illawarra Mercury.

CPAP Direct is a retail and clinical leader in the sleep apnea industry across Australia. We have 20+ retail stores and a large e-commerce business and are the "go to" destination for people to research, be diagnosed and treated successfully for sleep related conditions.

We have an exciting opportunity for a motivated and experienced Store Manager to join our newest store in Wollongong Hours are Monday to Friday, 9am to 5pm, with alternating Saturdays 9am to 2pm (Rostered Days Off are earned for every x2 Saturday shifts worked).

Come and be part of a dynamic and friendly workplace delivering customer and patient satisfaction.

What you will be doing

• Home sleep test setups
• Assisting customers with CPAP purchases (machines, masks, accessories etc.)
• Troubleshooting for issues with CPAP equipment
• Building rapport and effective relationships with customers
• Patient education and advice on sleep health
• POS use
• Basic reporting, general administration and cleaning duties as required
• Customer service and after sales service
• Professional relationship building within the sleep health industry

What we're looking for

• Have previous experience in a busy, multi-tasking retail or customer service role with a minimum of 12 months Store Management experience.
• While Pharmacy, CPAP, Optometry, Audiology and other healthcare retail experience is preferred, it is not necessary. Attitude is more important—we are happy and willing to train the right person.
• You have previous experience in a busy, multi-tasking retail or customer service role.
• You have a strong customer service focus, with empathy, compassion and a drive to deliver the best patient-centric outcomes.
• Thrive under pressure and work well independently and as part of a team.
• Strong communication skills, with the capacity to respond quickly to the needs of our customers.
• Be a quick learner, with initiative and tenacity.
• Enthusiasm, positivity and the genuine work ethic to "get things done."
• Proven integrity, professionalism and discretion — you'll be comfortable with sensitive information and will do the right thing, even when no one's watching.

We genuinely value diversity — of perspectives, approaches and lived experiences. If you're unsure about any of the above, or want to have a conversation, email us at ******@cpap.com.au, and we'll be in touch.

Benefits

• Above award salary
• A genuine commitment to workplace culture and well-being
• Work with great, smart people
• Access to some of the best business minds in the industry
• Work with a company that is on an exciting growth trajectory

Why you'll love working with us

• Find a culture of kindness and respect. We really care - about our work and our people. You will feel it too.
• Do work that matters and feel valued for your contribution. We provide a patient-focused service. We see them when they walk in the door. The experience for them is personal and you will enjoy meaningful interactions.
• Enjoy varied work and grow as you go. You'll jump in and out of many different tasks and challenges, and our whole team will support you to achieve, whatever comes your way.

Reasons this role might not be the right fit

• We rarely do ridiculous hours but we do work really hard and we rarely sit still.
• CPAP Direct is strong on trust and integrity. We're not good at micromanagement. If you prefer constant direction, this may not be the best fit.
• We value change, we are growing and change is part of growth.

If you think we could be a good fit for each other, please send us your resume via SEEK. A personalized cover letter can help you stand out.

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