Account Director/Digital Consultant

Overview

Squiz Canberra, Australian Capital Territory, Australia — we are seeking a dynamic and consultative Account Director/Digital Strategy Consultant (Portfolio Lead) to join Squiz in Canberra. This hybrid role combines the relationship-building expertise of an Account Director with the strategic vision of a Digital Strategy Consultant. You will act as a trusted advisor and partner, working closely with clients to understand their pain points, craft customised digital strategies, and deliver exceptional customer experiences.

Key Responsibilities

• Serve as a consultative partner for clients, building trust and long-term relationships with key stakeholders.
• Identify and pursue new business opportunities, driving revenue growth by meeting or exceeding sales quotas.
• Facilitate workshops to dive deep into client pain points, map customer journeys, and deliver tailored strategies and roadmaps.
• Collaborate with marketing teams, participate in networking events, and represent the company at industry conferences to build brand visibility.
• Develop and present digital experience solutions, with a focus on platforms such as DXP, CMS, and other enterprise-level technologies.
• Guide clients through complex digital transformations, from strategy to execution, ensuring alignment with business objectives.
• Provide thought leadership on digital trends, helping clients stay ahead of industry shifts and emerging technologies.
• Deliver on the portfolio's revenue targets.
• Build and influence exec-level engagement with customers.
• Develop and direct the Client Partners in their team, helping staff learn and grow under the Portfolio Lead.
• Rainmaking — identify and develop new commercial opportunities through commercial acumen, innovative thinking, and domain knowledge.
• Win new business when given a lead.

Qualifications

• Proven experience in a hybrid role of Account Director and/or Management/Digital Strategy Consultant, ideally from a digital agency or similar environment.
• Strong consultative selling skills focused on long-term relationship building and value creation.
• Experience with digital experience solutions (DXP, CMS) and a deep understanding of customer journey mapping and user experience strategies.
• Track record of meeting or exceeding sales quotas while providing strategic advisory services.
• Excellent communication and presentation skills with the ability to influence senior decision-makers.
• Strong business acumen and problem-solving skills, capable of developing actionable roadmaps that align with clients' goals.
• Ability to thrive in a fast-paced environment and manage multiple stakeholders and projects simultaneously.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with leading brands and cutting-edge digital technologies.
• A collaborative and innovative team environment.
• Professional growth and development opportunities.
• Hybrid working arrangements to support work-life balance.

If you are passionate about digital strategy and customer experience, with the consultative expertise to drive results, we want to hear from you Apply now to join a company where your skills as both a strategic partner and sales leader will be highly valued.

Flexible Working Policy

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their members manage where and how they work. You should be able to work in a way that drives productivity, efficiency and outcomes, along with connection and collaboration.

About Squiz

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. Founded in 1998, Squiz evolved from a simple web content management system into a full digital experience platform (DXP), helping customers shift from content management to experience creation. The Squiz DXP brings together content, search, data and applications in one place. Our teams are headquartered in Australia with offices and customers globally.

Recruitment Agencies

Recruitment Agencies: We politely ask that you avoid approaching or sending unsolicited resumes to our Recruitment Team or Hiring Leaders. Squiz is not responsible for any fees related to unsolicited resumes.

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